Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,711 Reviews)
Rating breakdown 8,711 reviews
5 Stars
6,238
4 Stars
1,525
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Brian Brown
Gender:Male
Verified Purchase:Yes
The mint mattress has been very comfortable, I am extremely please with it and with the folks at Tuft & Needle.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not for side sleepers
on July 2, 2020
Posted by: Olive25
from San Francisco
Gender:Female
Was very hopeful for this mattress but I guess it is a gamble when online ordering. First problem was the delivery. The mattress was delivered by fedex and not by an actual furniture carrier. The delivery guy refused to bring it to my front door (there are steps ). I told me that my husband could help and the delivery guy just left it in front of our garage. Not okay, this thing is super heavy and I was not able to help my husband carrying it up the stairs. Second fail is when we opened the box to find a whole in the mattress protective cover and one entire side of the mattress filthy as if it was dragged on the floor before being folded in the box. Not okay to receive a dirty mattress. I cleaned it with wipes and it was gross. Now let’s talk about the sleeping... first night it felt like a dream come true, definitely much less toss and turns and I enjoyed the foam comfortability. But starting the second night it felt like the mattress was suddenly firmer and it was impossible to find a good position when sleeping on my side. (It takes a few days for the mattress to get to its proper shape as it was folded in a box) If sleeping on your back or stomach it seems fine but definitely not good for a side sleeper. Overall too firm for my liking but that is what you get when you buy a standard mattress one fits all on the internet.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 7, 2020
Hi there. Thanks for taking time to share candid feedback about your experience. We're sorry you've had issues along the way and would love the opportunity to help moving forward, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Nichole M
from Arizona
Gender:Female
Verified Purchase:Yes
Our first box mattress and the comfort level is amazing. The only problem we have is that it doesn't get cold as advertised. If I would have known that... I would have went with a different model. So I paid extra for cooling but don't have the cooling...
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great Mattress Even Better Company!
on November 28, 2020
Posted by: Frank0393
Gender:Male
My fiancee and I absolutely love this mattress! Setup was no issue at all and it was ready within a few hours. The mattress is made with safe materials and it stays very cool, both of which were very important features with us. The best part about this mattress is the company, we had a slight issue with the order and when we called customer service it was by far the best customer service we have ever received. Thank you Tuft and Needle!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jordan K
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
Really firm. Not good for a side sleeper. Does stay pretty cool though. The return process was pretty easy accept we had to buy another mattress somewhere else to get rid of this one.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 27, 2021
Hi there! We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. We're glad to hear that our team was able to help with a return. Please reach out to support@tn.com or 877-842-2586 if you have any other feedback that you'd like to share.
Written by a customer while visiting Tuft & Needle
Posted by: EJB MI
from MI
Gender:Female
Verified Purchase:Yes
This is a nice upgrade from the standard mattress, which I was happy with as well. This adds a little squish without becoming soft. I need a more firm mattress due to back issues and this one feels amazing. What I love the most, is that it can seem scary to make such a big purchase without laying on it or feeling it, but the 100 day trial period solves that issues. Take a chance if you are on the fence! The ONLY issues is that our bed frame and support beam were missing from the box. Although it took another week to get the missing parts, customer service was amazing. Very quick responses and friendly people. We now have purchased our 4th T&N mattress with zero regrets and the best sleep ever! Everyone that sleeps on them loves them and even Grandpa said his back has never felt better!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AubreyN14
from Kansas City, MO
Gender:Female
Verified Purchase:Yes
Been a tuft and needle fan for 8 years now! We'll never buy another bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JOZ-FOZ
from east coast
Gender:Female
Verified Purchase:Yes
My #1 search criteria for a new mattress is the VOC off-gassing. Enter T&N - no smell, truly! And the mattress is firm but comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle