Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Beth M.
from Bennington, VT
Gender:Female
Verified Purchase:Yes
It is probably just me...but it is too hard. The original that we got for my daughter is so much more comfortable. I should send it back ...but I feel bad. If you are looking for a super supportive firm mattress this is the one...I guess I like a more squishy mattress!!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 22, 2020
Hi there. Thank you for your review, although we're sorry to hear the mattress is feeling too firm for you. If you'd like to troubleshoot or need help with a return per your 100-Night Sleep Trial, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Kay S
from USA
Gender:Female
Verified Purchase:Yes
Great support without being too firm
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TXMR
Verified Purchase:Yes
It says it's a 7 in firmness, but it's still pretty soft. It feels great, but it is substantially soft, so beware if you are expecting an actually firm bed.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 3, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our Mint Mattress to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and will definitely pass your feedback along to our product team. If you’d like to troubleshoot, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle
Posted by: JM Blevins
from Woodbridge, VA
Gender:Male
Verified Purchase:Yes
This is our second Mint (for a second house), and we love it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Horrible back pain
on January 3, 2021
Posted by: LynnS
from Boulder CO
Gender:Female
I realize that everyone prefers a different type of mattress, but this one did not work for me. I have a preference for firm mattresses, and this was too soft and not supportive. I've had to sleep in the guest room due to the back pain I have whenever I sleep on this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit for you and will pass your comments along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Great for about 6 months
on February 18, 2021
Posted by: Kevin88
from Ogden, UT
Gender:Male
Tuft & Needle mattresses are great if you want your back to be so out of whack that you can barely function. First six months was pretty nice. Maybe at such a low price, I can just buy a new one every six months.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 22, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to troubleshoot the discomfort you've been experiencing.
Written by a customer while visiting Tuft & Needle
Posted by: Brian Brown
Gender:Male
Verified Purchase:Yes
The mint mattress has been very comfortable, I am extremely please with it and with the folks at Tuft & Needle.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not for side sleepers
on July 2, 2020
Posted by: Olive25
from San Francisco
Gender:Female
Was very hopeful for this mattress but I guess it is a gamble when online ordering. First problem was the delivery. The mattress was delivered by fedex and not by an actual furniture carrier. The delivery guy refused to bring it to my front door (there are steps ). I told me that my husband could help and the delivery guy just left it in front of our garage. Not okay, this thing is super heavy and I was not able to help my husband carrying it up the stairs. Second fail is when we opened the box to find a whole in the mattress protective cover and one entire side of the mattress filthy as if it was dragged on the floor before being folded in the box. Not okay to receive a dirty mattress. I cleaned it with wipes and it was gross. Now let’s talk about the sleeping... first night it felt like a dream come true, definitely much less toss and turns and I enjoyed the foam comfortability. But starting the second night it felt like the mattress was suddenly firmer and it was impossible to find a good position when sleeping on my side. (It takes a few days for the mattress to get to its proper shape as it was folded in a box) If sleeping on your back or stomach it seems fine but definitely not good for a side sleeper. Overall too firm for my liking but that is what you get when you buy a standard mattress one fits all on the internet.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 7, 2020
Hi there. Thanks for taking time to share candid feedback about your experience. We're sorry you've had issues along the way and would love the opportunity to help moving forward, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle