Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6 out of 5
4.6
(8,721 Reviews)
Open Ratings Snapshot
Rating breakdown 8,721 reviews
5 Stars
6,245
4 Stars
1,527
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product. 
(
3,020 out of 3,316
)
Best Buy Privacy Policy
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
5 out of 5
5
Perfect balance of firmness & plushness
on April 20, 2023
Posted by: KeithQ
from Cary, NC
Gender:Male
Verified Purchase:Yes
Very comfy mattress, which is not easy in our case as my wife typically prefers a firmer mattress than me. T&N’s Mint mattress design provides the firmness she wants and plushness I want - we both find it very comfortable and are very happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2 out of 5
2
Disappointing and Uncomfortable
on May 8, 2023
Posted by: BigBlue
from Brentwood, TN
Gender:Male
Verified Purchase:Yes
Despite a fair amount of research that ultimately led us to purchase the Mint Mattress, we were very disappointed and found it quite uncomfortable. The mattress was much firmer than expected and the type of foam used provided a feel much more like a traditional innerspring mattress than a foam one. It is clearly very different than more traditional memory foam and does not provide anywhere close to a similar feel. If we were looking for the feel of an innerspring mattress, we would have bought one. But based on our research and experience, the Mint didn't really provide anything additional vs. an innerspring mattress yet cost more than most. We ultimately returned the mattress, and I will say that aside from having to arrange to donate it ourselves (and transport it to the charity ourselves), the refund process was quick and easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & NeedleCustomer ExperienceMay 12, 2023
HI BigBlue! Thank you for taking the time to share your experience and feedback regarding your T&N Mint Mattress. We're so sorry to hear it wasn't a good fit, and we appreciate you doing your due diligence before purchasing. Your insight is valuable to us as we strive to improve our products and provide quality sleep and comfort for our sleepers. It sounds like you were able to return the mattress with our Customer Experience Team and we're glad it was a relatively quick and painless process. Please let us know if we can offer guidance moving forward, and we hope you find the perfect mattress for you!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Great Mattress, Better Customer Service
on May 10, 2023
Posted by: MikeyK
I don't usually leave reviews, but feel compelled to with the customer service we received from the T&N team. They were incredibly helpful in ensuring we got the best set-up for us personally. As for the mattress, it was a little bouncier than we prefer but the topper definitely helped - now it's a little softer on top and we don't feel each other's movements as much.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
LOVE IT
on May 15, 2023
Posted by: Lorena C.
Verified Purchase:Yes
We were in desperate need of a new mattress-it was 9 years old and had indentions on both sides of the bed. My lower back was really hurting. We had heard of Tuft and Needle and liked the fact that there was less chemical outgassing with this brand. We loved it from the first night we slept on it! My lower back pain diminished significantly. It is firm yet soft-very comfortable. We wake up well rested every morning!
Written by a customer while visiting Tuft & Needle
Customer Rating
3 out of 5
3
Great for the first 5 years
on May 29, 2023
Posted by: Mouse
from Ohio
Gender:Female
I would give this 5 stars for the first 5ish years. It was exactly what we wanted. I absolutely did love it for that period of time and did recommend it to other people I knew. Now past the 5 years it has turned into a lump bomb. I am currently in the market for new mattress and would not buy another tuft and needle unfortunately.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & NeedleCustomer ExperienceMay 30, 2023
Hi Mouse! Thank you for your candid feedback, we're sorry to hear your T&N Mint Mattress hasn't held up well over time and is causing you discomfort. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Soft, but not too soft, firm, but not too firm. I'm sleeping great on this!
on June 5, 2023
Posted by: Jim Y.
from Philadelphia western suburb
Gender:Male
Verified Purchase:Yes
This is the "Legacy" version. As far as I can see, the only difference with the new version is that the cover is removable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
BEST SLEEP EVER!
on June 13, 2023
Posted by: DEB S.
from NORTH CAROLINA
Gender:Female
Verified Purchase:Yes
MY HUSBAND USED TO MOVE AROUND A LOT WHILE SLEEPING. I THOUGHT THE SOLUTION WAS TWO TWIN BEDS. THAT WAS NOT THE SOLUTION! I FINALLY BIT THE BULLET AND GOT US THE MINT MATTRESS KING SIZE, WE CAN FINALLY SHARE A BED AGAIN COMFORTABLY....SOOO COMFORTABLY! NO NORE ACHES AND STIFFNESS! MY HUSBAND BARELY MOVES AT ALL ANYMORE AND I DON'T FEEL ANYTHING WHEN HE GETS INTO THE BED OR MOVES. WE NOW SLEEP HARD AND SOLID. THE NEW BED, DESPITE BEING KING SIZE, HAS MADE OUR ROOM LESS CROWDED AND LOOKS GREAT. I'M JUST WAITING FOR SOME SALES TO GET A BEAUTIFUL QUILT! THIS MATRESS IS SO SUPPORTIVE WITHOUT BEING TOO ROCK HARD. IT CONTOURS TO YOUR BODY BUT YOU DON'T SINK. SO HAPPY WE FINALLY HAVE A WONDERFUL BED AND FEEL SO MUCH BETTER!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Happy couple
on June 26, 2023
Posted by: Tesa from Iowa
from Winterset, Iowa
Gender:Female
Verified Purchase:Yes
This is the second Tuft and Needle mattress we have purchased. The ordering process is easy and backup support is available. We are very satisfied with this product. It is well made with quality workmanship.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
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