Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: BigBlue
from Brentwood, TN
Gender:Male
Verified Purchase:Yes
Despite a fair amount of research that ultimately led us to purchase the Mint Mattress, we were very disappointed and found it quite uncomfortable. The mattress was much firmer than expected and the type of foam used provided a feel much more like a traditional innerspring mattress than a foam one. It is clearly very different than more traditional memory foam and does not provide anywhere close to a similar feel. If we were looking for the feel of an innerspring mattress, we would have bought one. But based on our research and experience, the Mint didn't really provide anything additional vs. an innerspring mattress yet cost more than most. We ultimately returned the mattress, and I will say that aside from having to arrange to donate it ourselves (and transport it to the charity ourselves), the refund process was quick and easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 12, 2023
HI BigBlue! Thank you for taking the time to share your experience and feedback regarding your T&N Mint Mattress. We're so sorry to hear it wasn't a good fit, and we appreciate you doing your due diligence before purchasing. Your insight is valuable to us as we strive to improve our products and provide quality sleep and comfort for our sleepers. It sounds like you were able to return the mattress with our Customer Experience Team and we're glad it was a relatively quick and painless process. Please let us know if we can offer guidance moving forward, and we hope you find the perfect mattress for you!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great Mattress, Better Customer Service
on May 10, 2023
Posted by: MikeyK
I don't usually leave reviews, but feel compelled to with the customer service we received from the T&N team. They were incredibly helpful in ensuring we got the best set-up for us personally. As for the mattress, it was a little bouncier than we prefer but the topper definitely helped - now it's a little softer on top and we don't feel each other's movements as much.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lorena C.
Verified Purchase:Yes
We were in desperate need of a new mattress-it was 9 years old and had indentions on both sides of the bed. My lower back was really hurting. We had heard of Tuft and Needle and liked the fact that there was less chemical outgassing with this brand. We loved it from the first night we slept on it! My lower back pain diminished significantly. It is firm yet soft-very comfortable. We wake up well rested every morning!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Soft, but not too soft, firm, but not too firm. I'm sleeping great on this!
on June 5, 2023
Posted by: Jim Y.
from Philadelphia western suburb
Gender:Male
Verified Purchase:Yes
This is the "Legacy" version. As far as I can see, the only difference with the new version is that the cover is removable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DEB S.
from NORTH CAROLINA
Gender:Female
Verified Purchase:Yes
MY HUSBAND USED TO MOVE AROUND A LOT WHILE SLEEPING. I THOUGHT THE SOLUTION WAS TWO TWIN BEDS. THAT WAS NOT THE SOLUTION! I FINALLY BIT THE BULLET AND GOT US THE MINT MATTRESS KING SIZE, WE CAN FINALLY SHARE A BED AGAIN COMFORTABLY....SOOO COMFORTABLY! NO NORE ACHES AND STIFFNESS! MY HUSBAND BARELY MOVES AT ALL ANYMORE AND I DON'T FEEL ANYTHING WHEN HE GETS INTO THE BED OR MOVES. WE NOW SLEEP HARD AND SOLID. THE NEW BED, DESPITE BEING KING SIZE, HAS MADE OUR ROOM LESS CROWDED AND LOOKS GREAT. I'M JUST WAITING FOR SOME SALES TO GET A BEAUTIFUL QUILT! THIS MATRESS IS SO SUPPORTIVE WITHOUT BEING TOO ROCK HARD. IT CONTOURS TO YOUR BODY BUT YOU DON'T SINK. SO HAPPY WE FINALLY HAVE A WONDERFUL BED AND FEEL SO MUCH BETTER!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tesa from Iowa
from Winterset, Iowa
Gender:Female
Verified Purchase:Yes
This is the second Tuft and Needle mattress we have purchased. The ordering process is easy and backup support is available. We are very satisfied with this product. It is well made with quality workmanship.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Got softer after about a year to the point it was excessively soft and caused back pain
on June 28, 2023
Posted by: TFurgeson
from SF Bay Area, California
Gender:Male
I do not think the foam is very high quality, it wears out super fast. It also seems to be softer when the weather is hotter vs. colder.. which is not something I want in a mattress. I obviously only noticed these things after about a year. Replaced with a hybrid coil/latex mattress instead.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 7, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Mint Mattress hasn't been providing support lately and is causing you discomfort. You mentioned that you had already replaced the mattress, and we're sorry it had to come to that, but we strive to provide quality sleep for years to come. For future reference, we back our mattresses with a 10-year limited warranty and we are happy to take a look at what's going on. Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
VERY good but not GREAT!
on July 16, 2023
Posted by: TWB27
from Fountain Valley, CA
Gender:Male
After months and months of research, and shopping countless showrooms and vendors I finally pulled the trigger on a queen Tuft and Needle mint mattress. Delivery and unboxing was as easy as it could be and we slept on the mattress the very night we unboxed it. Both my wife and I have different sleeping preferences, so finding the right fit (soft enough for her - 5 feet/115 lbs. and firm enough for me 6'1"/250 lbs.) was a HUGE challenge! Let me just state for the record that this mattress is VERY good quality and VERY comfortable! After a few days I thought possibly the mattress was too firm and the company was good enough to send me a topper at no charge to try. The mattress did eventually soften up to the point that the topper was not needed. The only caveat for us was that I sleep EXTREMELY hot and this mattress was a HUGE let down in that regard. Ultimately we needed to initiate a return/refund. To be fair to Tuft and Needle, the salesperson in the store (Glendale location) had suggested that we purchase the Mint Hybrid mattress but we both were comfortable on the Mint so in order to save money we went with our first choice. In retrospect, I wish I would have listened to the recommendation as I believe then the issue of heat would probably NOT have been a problem with the Mint hybrid. This mattress is fairly expensive for an all-foam mattress. However, it is a quality product that is well made. Dealing with the company as a whole was outstanding! I highly recommend Tuft and Needle and their products in spite of the fact that the mattress did not work for us...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle