Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Catie Martin
Gender:Female
Verified Purchase:Yes
Not as great as our last one. The last Tuft and needle Mattress was amazing. Never sunk in anywhere and was amazing. I only replaced the mattress because I had it for over 10 years. This new Mattress I've only had a few months and it is already indented in the middle.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 20, 2023
Hi Catie! Thank you for taking the time to share your experience, we strive for our mattresses to provide quality sleep for years to come, and apologize for the rapid breakdown in your mattress. We do back our mattresses with a 10-year limited warranty and our team would be happy to guide you through that process. That said, you don't have to feel stuck with something you don't love. If you are within your 100-Night Sleep Trial, you can always reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. We hope this was insightful, but let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: JWT1603
from St Augustine, FL
Gender:Male
Verified Purchase:Yes
Way more comfortable than we expected. Only a day and the mattress seemed completely expanded. Very comfortable and my back doesn’t hurt in the morning. Great mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Melloello
Verified Purchase:Yes
Love this mattress! So comfortable! Soft but still supportive!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dal K
from Greenville, SC
Gender:Male
Verified Purchase:Yes
Comfortable and supportive, not hot like a traditional foam mattress. Sleep quality has improved for my wife and I.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
New Mint NOT the same as “legacy min
on February 12, 2023
Posted by: OldVsNewbie
from Los Angeles
Gender:Female
First of all the tuft and needle customer service is unmatched. AMAZING. Thank you to all the kind people who work there. I ordered the mint after being told the legacy mint and the new mint (with the removable cover) were the same other than the removable cover. They are nothing alike if I’m honest. I lay on a brand new legacy mint and brand new removable cover mint side by side and compared. The new mint is much squishier and feels fluffier and bouncier than the legacy mint, which is firmer and feels sturdier and sleeps a tad hotter. I much prefer the legacy mint, the new one felt too soft for me. Neither is bad, but just wanted to share that opinion if you order the new one and expect it to be the same as the old model. I have the legacy mint. After a few weeks, it softens up a bit but I’m happy with it so far!
Another tip - if you’re like me and are a very very light sleeper, this bed has good motion transfer but it’s NOT a miracle worker. I ended up exchanging the king for two twin xls and making a split king to eliminate more motion transfer. But that being said, I didn’t find any bed I tried to have enough motion isolation for me. Again, I’m a very very light sleeper.
Another tip - if you’re like me and are a very very light sleeper, this bed has good motion transfer but it’s NOT a miracle worker. I ended up exchanging the king for two twin xls and making a split king to eliminate more motion transfer. But that being said, I didn’t find any bed I tried to have enough motion isolation for me. Again, I’m a very very light sleeper.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 3, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your new T&N Mint Mattress is a bit too soft for comfort when compared to the previous model. Your feedback is crucial in helping us determine how to improve our products and we thank you for your insight. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: pattipjy
from Portland, OR
Gender:Female
Verified Purchase:Yes
I sleep on a bed like this at my daughter's home when I'm visiting. I always sleep so comfortably and warm that I invested in my own mattress. I love it. I have stenosis in my lower spine and the bed helps keep me more comfortable and sleeping better.
Written by a customer while visiting Tuft & Needle
Posted by: Julie Thomas
Gender:Female
Verified Purchase:Yes
My son bought the queen and I bought the king. We both are extremely satisfied. The online ordering was easy. The delivery was made within the allotted time frame. I appreciated the efficient and courteous driver as well. Thank you, Julie
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KeithQ
from Cary, NC
Gender:Male
Verified Purchase:Yes
Very comfy mattress, which is not easy in our case as my wife typically prefers a firmer mattress than me. T&N’s Mint mattress design provides the firmness she wants and plushness I want - we both find it very comfortable and are very happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle