We bought our first Tuft & Needle mattress a few years ago for our guest room. Everyone remarked how comfortable the guest bed was. We needed a mattress for our other bedroom and bought a second Tuft & Needle. We were happy with the comfort and durability of the first one so why not stay with what we know? Satisfied with the mattress - it’s great!
Pretty good mattress. Only complaint is I don’t think the cooling cover is all that cooling, which sucks. But it’s comfortable and soft and I love that I can get out of bed in the morning without waking my husband who is a light sleeper.
The mattress was received quickly, really easy to unbox, and it comfortable (on the soft side). But 3 weeks later the mattress still has an odor (even though we let it sit without any coverings, in a room with a fan and air purifier, and windows open during the day for the first 3 days). The odor is supposed to be non-toxic and it doesn't make my son fell unwell, but it is definitely lingering and strong (can smell it from the hallway). I don't know about the longevity of it, but my son is happy with it.
This is like sleeping on a cloud but with enough structure to not kill your back. I toss and turn and it doesn’t bother my husband anymore. It’s heaven.
I am not as happy with this mattress as the one we bought 5 years ago. I was hoping it would be the same. As my husband spent a lot for this mattress because of my pain, I have not had the heart to tell him that i am unhappy with it. two stars.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not loving the mattress. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues or help with a return within the 100-night trial.