Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
1
Does not last!! NOT FOR SIDE SLEEPERS!
on August 11, 2022
Posted by: Michelle4
from OH
Gender:Female
I bought this mattress 3 years ago after others recommended it as being the perfect blend between firm and soft, so comfortable but supportive. It was maybe slightly firmer than I wanted, but it was still comfortable for a while at first. Loved the simplicity of the bed in a box. Fast forward 3 years later and it has somehow gotten firmer??? I’m a side sleeper and it literally kills my hips and shoulders. I’m so disappointed that I spent so much money on this thinking it would hold up well (more than other bed-in-a-boxes). Now I have to invest in another bed. Absolutely ridiculous.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 15, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are no longer sleeping comfortably on your mattress. It is natural for that mattress to break in over time with continual use. We recommend rotating the mattress every 6 months or so to ensure that it breaks in evenly. You mentioned that the mattress has become more firm. There is a chance that the mattress has just broken in and you feel the support base of the mattress. That mattress comes with a 10-year limited warranty that covers any indentation over 3/4 of an inch as well as any workmanship errors. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to look into the issue you are experiencing and see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: Grace R
Verified Purchase:Yes
This is the foam mattress for the “I don’t like foam mattresses” people like me! It is so comfortable and cooler than I thought possible.
Written by a customer while visiting Tuft & Needle
Posted by: Mily
Verified Purchase:Yes
This mattress is everything we hoped it would be and more! No more tossing and turning every night, just sheep counting!
Written by a customer while visiting Tuft & Needle
Posted by: Jeff H.
Gender:Male
Verified Purchase:Yes
Awesome mattress, all beds in my house are now Tuft and Needle.
The mattress is medium firmness to me, soft enough for that comfortable feel but firm enough so the you don’t feel like you are sinking through the mattress.
I bought online, very easy. Unboxing was not too difficult and opening on the frame was easy to unroll and let expand.
There was no chemical odor at all. I put a cover and sheets etc. on and used it that night.
Written by a customer while visiting Tuft & Needle
Posted by: Shelley Hunt
Verified Purchase:Yes
We love everything about this bed. It was easy to open and put on our bed frame. The quality is superb and is so comfortable! We have already recommended this company and mattress to several friends and we know they will love it as much as we do!
Written by a customer while visiting Tuft & Needle
Posted by: Tytulist
from West
Gender:Male
Verified Purchase:Yes
5 stars for amazing warranty and customer service. Mattress was VERY FIRM so we exchanged it. And they were great about it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dan the Man
from FL
Gender:Male
Verified Purchase:Yes
I gave away my first T&N because wife wanted new mattress so I wanted them to be the same but had to go back to T&N. Back ache on the other mattress was crazy ...Thank you T&N, and my back thanks you.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Petya
from Durham, NC
Gender:Female
Verified Purchase:Yes
This is our second Mint mattress - we upgraded from a Full to a Queen. This one seems to be a bit less soft than our previous one for some reason. And I wish it wasn’t made of synthetic materials as much as it is. But otherwise it’s a comfortable sleep and keeps quite cool.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle