Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,670 Reviews)
Rating breakdown 8,670 reviews
5 Stars
6,205
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
91
91%of customers recommend this product.
(
3,020 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: CityGal
Gender:Female
Verified Purchase:Yes
Slept on it last night for the first time. The mattress is more firm than I was expecting and I experienced a quality night's sleep. Looking forward to trying it out again tonight.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sore Sidesleeper
from Providence, RI
Gender:Female
Verified Purchase:Yes
Customer service is great. I ordered the mattress to be delivered to my new house and had an issue with delivery. Kathleen in customer service was super helpful, followed up with me, and made sure that everything was taken care of smoothly. I was well overdue for a new mattress and I have chronic fibromyalgia pain. I'm typically a side sleeper but also needed something that was soft and gentle on my body. I went with the Mint because its marketed towards side sleepers. The mattress is more firm than what I was hoping for but still pretty good.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great- just not for us
on August 14, 2021
Posted by: Kp_nyc
from New York
Gender:Female
I picked Mint over other mattresses on the market because of the safety certifications, quality and great reviews. My 4 year old and both me & my husband would sleep on this mattress through the year. It’s comfortable yet I would always wake up with sore back. I think we gave it a good try but after over a year we are replacing it. I appreciate the quality, certifications, great costumer service and I am sad it did not work for us after all.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 16, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Please reach out to support@tn.com or 877-842-2586 if you have any additional questions for us. We're always happy to answer them.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great at first
on August 17, 2021
Posted by: jmm79
from tacoma, wa
Gender:Female
After a year or so, the bed does begin to dip. I have a mint mattress and my mom does too, and both beds give me lower back pain. The bed was so comfortable at first, but I am now back to square one looking for my next mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 18, 2021
Hi there! Thank you for taking the time to share feedback with us. We will pass your comments along to our Product and Quality Assurance teams. The mattress comes with a 10- year limited warranty that covers and indentation or sagging over 3/4 of an inch. Please reach out to support@tn.com or 877-842-2586 if you have any additional questions for us or if you would like to explore the warranty options. We're always happy to answer them.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
A Fine Product but Not a Miracle Cure for My Back Pain
on October 3, 2021
Posted by: JamesM
from Arden, NC
Verified Purchase:Yes
Reading so many reviews where this mattress "cured" back pain, I was truly hoping for a miracle. We had owned a very nice Sealy hybrid that was only eight years old, but I always felt that the upper layer was just a bit too soft and that it slept "hot." Well, the Mint is clearly a bit firmer at surface than the Sealy as I had hoped, but that did not result in any miraculous cures of my chronic pain. Nevertheless, it does appear to sleep a bit cooler than the Sealy because I am not so deeply ensconced in that upper layer, and I find it easier to change positions because of that also. Finally, I will note that the edges and corners are a bit firmer and retain their shape better when weight is concentrated there. Overall, this is a fine product and a reasonable good value when compared to the countless offerings in this space.
Written by a customer while visiting Tuft & Needle
Posted by: Katie W
from Arlington, VA
Gender:Female
Verified Purchase:Yes
The mattress market has completely changed since the last time I bought one and I was totally overwhelmed by all of the different options. I knew I wanted to switch to a foam mattress after having a spring mattress for years that squeaked to no end. But the foam mattress options are endless! I settled on Tuft & Needle after being recommended by a couple of friends and reading the Wirecutter and Sleep Foundation reviews. The main selling point was that it seemed to be good for couples - my partner and I constantly wake each other up with our movements throughout the night - our whole bed would shake if one of us shifted positions. We've had our Tuft & Needle Mint Mattress for almost 1 month and are in love so far! At first I was nervous that it felt WAY too soft, but I think that's just because foam mattresses are new to me. It is soft but you still feel really supported. I never wake up when my partner gets up or moves around. Very happy with the decision and highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dakota Ray
from AZ
Gender:Female
Verified Purchase:Yes
This bed is so comfortable. I can finally wake up without my back hurting.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Favorite Mattress, excellent customer service
on October 9, 2021
Posted by: ruckyfieldstone
from Denver, CO
Gender:Male
I've been enjoying this mattress now for 3-4 years happily, and have engaged Tuft & Needle's customer service twice now. They've been excellent.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle