Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,753 Reviews)
Rating breakdown 8,753 reviews
5 Stars
6,274
4 Stars
1,530
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Desiree M.
from Mesa, AZ
Gender:Female
Verified Purchase:Yes
Absolutely love it! I wasn't expecting to be so happy with this mattress--i didn't expect anything to be wrong with it but I don't like to "believe the hype" and I was wrong!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ChrisH
from Utah
Gender:Male
Verified Purchase:Yes
This is the second Mint mattress for my home and will not be my last. It's simply the best.
Written by a customer while visiting Tuft & Needle
Posted by: Loria
from Colorado
Gender:Female
Verified Purchase:Yes
Worked well for both self and my husband! We are on the floor as we wait for a new frame but sleeping soundly from night one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Json
from ND
Gender:Female
Verified Purchase:Yes
Bed is good quality but back aches in the am
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 9, 2021
Hi there, we appreciate you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: CityGal
Gender:Female
Verified Purchase:Yes
Slept on it last night for the first time. The mattress is more firm than I was expecting and I experienced a quality night's sleep. Looking forward to trying it out again tonight.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sore Sidesleeper
from Providence, RI
Gender:Female
Verified Purchase:Yes
Customer service is great. I ordered the mattress to be delivered to my new house and had an issue with delivery. Kathleen in customer service was super helpful, followed up with me, and made sure that everything was taken care of smoothly. I was well overdue for a new mattress and I have chronic fibromyalgia pain. I'm typically a side sleeper but also needed something that was soft and gentle on my body. I went with the Mint because its marketed towards side sleepers. The mattress is more firm than what I was hoping for but still pretty good.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great- just not for us
on August 14, 2021
Posted by: Kp_nyc
from New York
Gender:Female
I picked Mint over other mattresses on the market because of the safety certifications, quality and great reviews. My 4 year old and both me & my husband would sleep on this mattress through the year. It’s comfortable yet I would always wake up with sore back. I think we gave it a good try but after over a year we are replacing it. I appreciate the quality, certifications, great costumer service and I am sad it did not work for us after all.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 16, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Please reach out to support@tn.com or 877-842-2586 if you have any additional questions for us. We're always happy to answer them.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great at first
on August 17, 2021
Posted by: jmm79
from tacoma, wa
Gender:Female
After a year or so, the bed does begin to dip. I have a mint mattress and my mom does too, and both beds give me lower back pain. The bed was so comfortable at first, but I am now back to square one looking for my next mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 18, 2021
Hi there! Thank you for taking the time to share feedback with us. We will pass your comments along to our Product and Quality Assurance teams. The mattress comes with a 10- year limited warranty that covers and indentation or sagging over 3/4 of an inch. Please reach out to support@tn.com or 877-842-2586 if you have any additional questions for us or if you would like to explore the warranty options. We're always happy to answer them.
Written by a customer while visiting Tuft & Needle