Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,670 Reviews)
Rating breakdown 8,670 reviews
5 Stars
6,205
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
91
91%of customers recommend this product.
(
3,020 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
2
Back pain
on May 24, 2021
Posted by: Bartley
from Gettysburg PA
Gender:Male
Great mattress for three months then middle of mattress became soft. Turning end to end helped only a short time. No fix available.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 25, 2021
Hi there, we appreciate you reaching out to share your experience. A mattress is a big purchase that should last for years, so we're sorry to hear you’ve run into some issues. As a reminder, T&N mattresses are covered by a 10-year limited warranty that protects against manufacturing defects. We would love to chat with you to get a better understanding of what is going on and how we can help. Please reach out to us directly at support@tn.com or call 877-842–2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Do not buy if stomach or side sleeper
on May 25, 2021
Posted by: nate753
from Boston MA
Gender:Male
It's been one week. 220lb man 5'9. I like to switch between sleeping on my side and stomach. The mattress is pretty firm and doesn't have any give to it. Already feel tension building on the sides of my hips. I'm either going to learn how to sleep on my back or return the mattress, or buy a memory foam cover for it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 25, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. It can typically take about a week or two for the mattress to break in and that's usually the amount of time it takes to get used to sleeping on something new. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: AGHK
Gender:Female
Verified Purchase:Yes
We bought these mattresses for our two boys, ages 8 and 10. We felt like it would be a great investment in their health, comfort, sleep from now until they are grown. Both boys LOVE their mattresses and the first thing they said to me the morning after their first night sleeping on them was that it felt like sleeping on a cloud of cotton candy with angels! Every morning they talk about how much they love their new mattress and pillows.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LauraK
from North Carolina
Gender:Female
Verified Purchase:Yes
Soft but not so soft that my back hurts, in fact its the opposite, my hips have never been happier
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Desiree M.
from Mesa, AZ
Gender:Female
Verified Purchase:Yes
Absolutely love it! I wasn't expecting to be so happy with this mattress--i didn't expect anything to be wrong with it but I don't like to "believe the hype" and I was wrong!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ChrisH
from Utah
Gender:Male
Verified Purchase:Yes
This is the second Mint mattress for my home and will not be my last. It's simply the best.
Written by a customer while visiting Tuft & Needle
Posted by: Loria
from Colorado
Gender:Female
Verified Purchase:Yes
Worked well for both self and my husband! We are on the floor as we wait for a new frame but sleeping soundly from night one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Json
from ND
Gender:Female
Verified Purchase:Yes
Bed is good quality but back aches in the am
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 9, 2021
Hi there, we appreciate you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle