Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,753 Reviews)
Rating breakdown 8,753 reviews
5 Stars
6,274
4 Stars
1,530
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: DLPerkins
from Texas
Gender:Female
Verified Purchase:Yes
For those of y’all waiting on Tufts and Needles (see what I did there...haha) for the bed review... it’s been GrrreeAatE!! No pressure point pain, sleeping really well, can’t feel it if one of us moves, it was sleep ready within 2 hours of us slicing open the pack and seal and we don’t wake up sweaty or in pain. It’s a little firmer than I thought it would be, but because it’s foam, it does give and conforms to your body, so I don’t have any complaints on that aspect. Best. Investment. Times. Infinity. So there ya have it... #tuftandneedlemattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Melissa N.
Gender:Female
Verified Purchase:Yes
Our friends have this bed & they let us use it one night and within 4 months, I purchased my own. I did not realize how awful I was sleeping until we received this mattress. I no longer feel my husband moving & shaking the entire bed! I sleep on my stomach & he sleeps on his back. We both wake up well-rested, no sore muscles. My life is forever changed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great return policy
on April 28, 2021
Posted by: Casey00
from Roseville, Ca
Gender:Male
I give Tuft&Needle five stars for their excellent customer service and return policy. Unfortunately, our Mint King Size mattress wasn't 100% to our liking (not as soft as we wanted) so we decided to return it. The lady who helped me over the phone initiate the return was super helpful and didn't pressure us in any way. The mattress itself was made of high-quality materials and arrived soon after I placed the order. I would encourage people on the fence to give Tuft&Needle a try due to their easy no-hassle return policy.
Written by a customer while visiting Tuft & Needle
Posted by: Crystal in Tucson
from Tucson, AZ
Gender:Female
Verified Purchase:Yes
I'm sleeping deeper and more restful than I have for many years. It took about 3 nights for me to adjust to the firm feel of the mattress.There are no pressure points on my body, and I sleep soundly.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Moosie213
from indiana
Gender:Female
Verified Purchase:Yes
It is good for comfort in terms of firmness, but it is a bit hot. I wish they put "handles" on the sides too.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Lower back pain & sleeps hot
on May 1, 2021
Posted by: DaveB11
Gender:Male
It’s only been a week but I’m not sure how long I can wait to see if I adjust to the mattress. I usually have no problems sleeping at various air B&Bs with no adjustment period. I wake up in the middle of the night with my lower back burning. The mattress also gets very warm under the spot I am sleeping on. I will update if it gets better.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 4, 2021
Hi there. We're sorry to hear the mattress hasn't been the best fit and we appreciate you taking the time to share feedback with us. We will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: KaiF
from Bakersfield, CA
Gender:Male
Verified Purchase:Yes
So far I've been extremely pleased with the comfort of my mattress. It's the perfect firmness for me and it remains cool throughout the evening.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Unfolded upside down
on May 5, 2021
Posted by: Dede
from Albany, New York
Gender:Female
The mattress is great and supports my back, but why did it open and unfurl upside down? I had a hell of a time flipping it over since it's a king. Whew!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle