Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: MK in NC
from North Carolina
Gender:Female
Verified Purchase:Yes
This mattress is just perfect!!!! I received it 3 days after ordering it (even though the estimated delivery was 7 days) Extremely happy with this purchase! Right out of the box, no smells or odors and sooooooo comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Caitlin P.
from Florida
Gender:Female
Verified Purchase:Yes
I was hesitant with going for a mattress in a box but we took a chance with this one after reading through numerous reviews of multiple brands online. We (both average size, one side sleeper and one back sleeper) are very happy with this mattress and the box spring. We had previously been sleeping on a soft queen size mattress and would wake each other up from rolling around, getting up at night, or crowding each other. I was also hesitant going from a soft mattress to firm, especially seeing some reviews that said this one was too firm, but I have not found it to be too firm and in fact it’s very comfortable, and my favorite part is that there is almost no transference of motion! When we first tried it, I was genuinely surprised that I did not move at all while I was laying down when my partner got onto the bed. I also did not notice any smell from the mattress and unpacking it was easy, though it’s admittedly very heavy in the box. The box spring was also easy to assemble and feels very sturdy. Overall, extremely glad to have this mattress, we’ve both been sleeping much better for the 2 months we’ve had it and have no complaints.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: NanJD
from Illinois
Gender:Female
Verified Purchase:Yes
We love our mint T&N mattresses. Second set we have purchased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Reagan R
from Nashville TN
Gender:Female
Verified Purchase:Yes
It was a lot firmer than we expected
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 17, 2023
Hi Reagan, thank you for your feedback. We're so sorry to hear your T&N Original Mattress was too firm for comfort. You don't have to feel stuck with something you don't love! If you are within your 100-Night Sleep Trial, feel free to reach out to our team at 877-842-2586 or support!@tuftandneedle.com so we can guide you from there! We look forward to hearing from you and are happy to assist with any other questions you may have!
Written by a customer while visiting Tuft & Needle
Posted by: D’Anna
from Az
Gender:Female
Verified Purchase:Yes
Exactly what I was looking for! I had my doubts until I slept on this mattress, it supports my whole spine with the right amount of firmness… I’m a side sleeper that wakes up with aching hips, this has helped SOOOO much! It’s the right amount of firmness, exactly where I need it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mike & Jackie
from Seattle, WA
Gender:Male
Verified Purchase:Yes
Very solid mattress that is clearly made of quality materials. It's a little more firm than I originally wanted, but that is a preference thing not a product problem.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Painfully firm
on March 22, 2023
Posted by: MissM
from Washington
If this is rated as medium soft, I shudder to think what their “firm” mattresses must be like. Like sleeping on a rock? Admittedly, I’m light (120 pounds), but this mattress is so firm it’s painful. I don’t sink into it at all, just lie there on top in pain. I’m literally waking up with terrible shoulder pain, which I’ve
never experienced that before. Tuft and Needle customer service was great during the purchasing process, now we’ll see what it’s like for returns because there is no way I’m keeping this thing. Lightweight sleepers, beware.
never experienced that before. Tuft and Needle customer service was great during the purchasing process, now we’ll see what it’s like for returns because there is no way I’m keeping this thing. Lightweight sleepers, beware.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Miss M! Thank you for your candid feedback, we're sorry to hear your T&N Mint Mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of days for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: KristiB
Gender:Female
Verified Purchase:Yes
We had a full sized Mint mattress for a few years before we decided to upgrade to a queen. We tried another mattress company that also had great reviews first to try to save a few hundred dollars, and we regretted it from the first night on. We returned that one as soon as we could and bought the queen sized Mint mattress. It is worth paying a little more.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle