Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,661 Reviews)
Rating breakdown 8,661 reviews
5 Stars
6,198
4 Stars
1,517
3 Stars
565
2 Stars
290
1 Star
91
91%of customers recommend this product.
(
3,020 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
4
good nights sleep - not the magic bullet I hoped
on March 31, 2021
Posted by: Shawsy
Gender:Female
Verified Purchase:Yes
It’s only been a little over a week so can’t fully review. I am mostly happy with the mattress. It hasn’t fully expanded in the corners and I hope that continues to happen over next couple weeks. It’s definitely not too soft, I would say a comfortable combination of firm and soft. I wouldn’t say it magically reduced my stiffness in the morning...yet. I also had to switch pillows because when switching to this mattress my pillow started feeling flat.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Atom
from Pennsylvania
Gender:Male
Verified Purchase:Yes
It's just not quite right. I understand that mattresses are a very custom decision. The mint just isn't doing it for us. We have not had a good night's sleep on it yet and have found ourselves experiencing more back, neck, and knee pain since we got our mattress almost a month ago. We will be returning our mattress. We are average in size and weight and are side/back sleepers. Reality is, there are people for whom this mattress is probably great. It arrived quickly and set up easily. It's just not right for us.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 16, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Sadly, not good
on May 13, 2021
Posted by: Briggs
Gender:Male
We purchased 2 T&N mints a year ago. Initially I was concerned that they would be too soft but after some coaxing, I fell in line. When they arrived, proper prep times for expansion were observed. Things seemed fine for me for maybe 2 months then back aches arose. I played with the foundation extensively: adding cardboard, closed cell foam or plywood to see if it would alleviate the problem to no avail. The mattress is simply not..”durable” if that makes sense. I feel like I sink into it further and further through the night. If you’re a stomach sleeper this is NOT for you. For reference I’m 210-220, in shape: broad shoulders and build.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 17, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you haven't been sleeping well on your Mint mattress. If you would like to troubleshoot any comfort issues feel free to reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Kristin B
from Oklahoma
Gender:Female
Verified Purchase:Yes
I have given it a few weeks and I cannot sleep one night through. I wanted it so bad to work out but it didnt. I saw all the positive reviews but I hurt all night sleeping on it..
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 5, 2021
Hi there, we appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Very hard mattress - had to order topper
on May 31, 2021
Posted by: AZGIRL
Gender:Female
My husband and I heard great reviews from our friends who ordered the Mint Mattress. We ordered it because it was suppose to be great for side/stomach sleepers. We have been having back issues ever since we purchased and sleeping on. We couldn't lay on our stomach's/back or side without waking up with pain/soreness. When I contacted customer service they said there was a break in time. It never broke in. Both my children have T&N mattress (original). Both of their mattresses are different in the firmness/softness--even though the same mattress. My youngest slept on our Mint mattress to test it out and woke up with a very sore back--and my child is has no back issues! My other child has a twin topper brought back from college over summer, so I put that on my side to see if it made a difference, it did. Now we just ordered a king topper and I hope that helps. Disappointed with the mattress that we have to spend more $$ and it is past the 100 day return. Would I recommend the Mint Mattress -- only if you like very firm mattresses. Otherwise, you WILL need a topper.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Griffin Kirsch
from Reno, NV
Gender:Male
Verified Purchase:Yes
AMAZING mattress - and it actually does keep you COOL at night. 100% recommend! And I did a LOT of research trying to find the perfect mattress
Written by a customer while visiting Tuft & Needle
Posted by: Plets
from Bullhead City, Arizona
Gender:Female
Verified Purchase:Yes
My back pain and night sweats are gone. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Poor longevity
on October 19, 2021
Posted by: mmanfredi
from California
Gender:Female
We got this bed 02-20-2020 and as of 10-18-2021 the mattress is so broken down. We loved how firm it was but foam has become so soft and causes significant hip pain.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle