Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
1
Back pain horror
on August 3, 2023
Posted by: ravensarrow
from New York, NY
Gender:Female
I'm a female of avg. height and weight, 40 YO. My sister bought this mattress for me to use while visiting her. I've been sleeping on it for a week now, and it is killing my back. My lower back hurts, my shoulders hurt, my upper back hurts, and last night my joints started hurting too. I've slept on plenty of horrible hotel/motel mattresses because I travel a lot, and most don't hurt me like this. This thing is WAY overpriced and will GIVE you pain you never had before. I'm going to see if my sister will agree to return or get rid of it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tufft & Needle, Customer Experience, August 10, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear the T&N Mint Mattress causes you discomfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so have your sister reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: RP/FG
Verified Purchase:Yes
Comfortable, but really stuffy
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 31, 2023
Hi there! We're sorry to hear your T&N Mint Mattress, although comfortable, sleeps too hot, and thank you for your candid feedback. We back our products with a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love or wake up in discomfort. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Christy A
from Washington, IL
Gender:Female
Verified Purchase:Yes
I wake up without the back ache or hip ache like before this mattress.
Written by a customer while visiting Tuft & Needle
Posted by: Bee L
Verified Purchase:Yes
Most comfortable mattress we've ever owned
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: tsale
from Austin, TX
Gender:Male
Verified Purchase:Yes
Originally purchased the queen size four years ago most recently purchased it in the king size. This is a little firmer then the one bought previously but is a still a great sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LPMiller
from Kansas
Gender:Female
Verified Purchase:Yes
Very pleased with the mattress. It came quickly and has lived up to expectations.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Love this foam mattress. Helps eliminate pressure points that i was experiencing with my other mattress.
I just wish the cost wasn't so high.
I just wish the cost wasn't so high.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
VERY good but not GREAT!
on July 16, 2023
Posted by: TWB27
from Fountain Valley, CA
Gender:Male
After months and months of research, and shopping countless showrooms and vendors I finally pulled the trigger on a queen Tuft and Needle mint mattress. Delivery and unboxing was as easy as it could be and we slept on the mattress the very night we unboxed it. Both my wife and I have different sleeping preferences, so finding the right fit (soft enough for her - 5 feet/115 lbs. and firm enough for me 6'1"/250 lbs.) was a HUGE challenge! Let me just state for the record that this mattress is VERY good quality and VERY comfortable! After a few days I thought possibly the mattress was too firm and the company was good enough to send me a topper at no charge to try. The mattress did eventually soften up to the point that the topper was not needed. The only caveat for us was that I sleep EXTREMELY hot and this mattress was a HUGE let down in that regard. Ultimately we needed to initiate a return/refund. To be fair to Tuft and Needle, the salesperson in the store (Glendale location) had suggested that we purchase the Mint Hybrid mattress but we both were comfortable on the Mint so in order to save money we went with our first choice. In retrospect, I wish I would have listened to the recommendation as I believe then the issue of heat would probably NOT have been a problem with the Mint hybrid. This mattress is fairly expensive for an all-foam mattress. However, it is a quality product that is well made. Dealing with the company as a whole was outstanding! I highly recommend Tuft and Needle and their products in spite of the fact that the mattress did not work for us...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle