I'm very unhappy with it. It's fine when I sleep on my back; but, I am a side sleeper. From the reviews I read I thought it would be softer. How do i go about returning it?
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress has not been a good fit for you and will pass your comments along to our Product team for consideration. If you would like to troubleshoot or need help with a return, please reach out to support@tn.com or 877-842-2586.
This is my third memory foam mattress, but my first T&N. I'm 6'1" about 190 pounds, and my wife is 5'3" and about 120 pounds. I sleep on my side, she sleeps...every way possible. We both have remarked on the quality of the construction, the comfort, and the fact that the mattress remains cool through the night. Those are all improvements over the previous non T&N mattresses.
No tossing and turning! Perfectly curves to my body, I’m a side sleeper who is only 118 pounds. Perfect mattress for couples. Gives us the support we need, no sinking towards the center of the bed. Definitely recommend buying this mattress!!!