Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,661 Reviews)
Rating breakdown 8,661 reviews
5 Stars
6,198
4 Stars
1,517
3 Stars
565
2 Stars
290
1 Star
91
91%of customers recommend this product.
(
3,020 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: HannahV
from North Carolina
Gender:Female
Verified Purchase:Yes
So pleased! We were very overdue for a new mattress. After lots of research, we decided on the tuft&needle mint. We are so pleased with our new mattress! The first night we could already tell a huge difference in our back pain - my husband and I both woke up with NO pain! We are so thankful we chose this mattress! We are now recommending it to everyone!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
It’s not a Mint it’s a Munt.
on January 23, 2022
Posted by: Abgh
I’ve owned this bed for a few years and it’s the worst mattress. I did liked it when I first received it and they sent me a free mattress pad and that still didn’t work. I used to sleep on my side but this mattress forced me to sleep on my back. Its now too painful to sleep on. I’m woken by intense lower back pain from this mattress. I purchased this hoping it would last for years before it started to go but it’s quickly deteriorating. Buy anything other than this.
I want to give it three stars because the two stars would go to style. That’s the only positive.
I want to give it three stars because the two stars would go to style. That’s the only positive.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , January 24, 2022
Hi there! Thank you for providing your candid feedback. We're sorry to hear that mattress isn't working out and you aren't getting great sleep. If you would like to return the mattress within the 100-night trial, please reach out to our team directly at support@tn.com 877-842-2586 and we'd be glad to help.
Written by a customer while visiting Tuft & Needle
Posted by: a_langpaz
from Rexburg, ID
Gender:Female
Verified Purchase:Yes
My husband loves the mattress but for me, a back sleeper, it's not the most comfortable so I have to add pillows to support my back.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SashaL
from Phoenix, Arizona
Gender:Female
Verified Purchase:Yes
The mattress is causing back, neck and hip pain.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 20, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear you've been struggling to get comfortable on the mattress. Please reach out to our Customer Experience team at support@tn.com or 877-842-2586 if you would like to troubleshoot or move forward with a return.
Written by a customer while visiting Tuft & Needle
Posted by: Billie Morlan
from Ohio
Gender:Female
Verified Purchase:Yes
Oh my.....this bed is amazing, I've never slept so well in my entire life. I look forward to climbing into bed every night. There's only one problem with The Mint Mattress, I have slept through my alarm on several occasions and now have to set more than one alarm. It was easy to set up, and when we had a problem with the first mattress that was delivered, a replacement was promptly sent out and the customer service was top notch. I highly recommend purchasing the topper, it elevates the mattress to the next level.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Feels like I will roll off the bed
on August 3, 2021
Posted by: GreenApples
from Seattle, WA
Gender:Female
I bought this mattress about a month ago and finally got around to unboxing it last week. It was easy to set up, but I dislike the feeling of not being supported when I sit at the edge of the bed, or or lay to the edge. I bought it for my guest room but I am not sure that it is a keeper
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 4, 2021
Hi there! We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Even though the Mint mattress has increased edge support when sitting on the edge of the mattress, the lower it is to the floor, the better supported you'll feel. You may notice that you sink in more while sitting on the edge because your concentrated weight is in one spot as opposed to spread out throughout the mattress. That being said, we are always happy to help with a return through the 100-night trial. Just reach out to our team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
More of a down grade than an up grade
on August 28, 2021
Posted by: Bwitt
from Hawaii
Gender:Male
A little history, I got the original mattress about 4 years ago as a queen, bought it, loved never had any issues, when I got married had kids we finally wanted up to upgrade our furniture. We do we upgraded to a king so we needed a new mattress. First we got the nectar, hated it, returned it. Well then we got this one thinking, this has to be just as good if not better than the one we Already had in the queen. We were so wrong. Don’t get need wrong the build quality is great but I thought he maybe we just needed to break in the mattress a little. Well we missed the hundred day return and now we’re a year in with a mattress that leaves us in so much pain when we wake up we can’t even get up out of bed to get away from it. We’ve had no other choice but to down size and I have to fight for space on the bed because Amy wife and son kick me off. I’m just super disappointed because we spent so much money to get something that’s is near the comfort of their original product. To put this in perspective the original never had any back problems at all, the mint I wake up almost in tears cause my back hurts so freaking much. If you don’t want something as stiff as a plank don’t get this. Do yourself a favor be cheap and get the original. I wouldn’t even dare get the hybrid in fear of it being even worse on my back than the mint.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 30, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. While you are outside your sleep trial the team is always happy to troubleshoot with you. If you'd like to chat with the team directly, please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
In love
on October 28, 2021
Posted by: Mar33
from Frederick MD
Gender:Female
Well we’ve only slept on this for four nights but I can tell you for sure that we are in love with this mattress. My husband and I have talked for years about getting a king size bed, and we finally did it. Previous to this we had a queen size Sleep Number bed for many years and it was just wearing out. We have pets that sleep with us and our bed space was getting smaller and smaller. My niece & husband have the Original T&N king bed and rave about it, so we bought the Mint. When it arrived, I was concerned that it would be too soft, but we have had excellent night’s sleep & several naps. Nothing hurts when we wake up!! Before, I would toss & turn all night, and now I might change positions once during the night. I have fibromyalgia, and OA in my knees and I haven’t even had to sleep with extra support pillows around me. We also purchased the pillows (LOVE), mattress pad & percale sheets. I hope this mattress holds up and that we love it for many years.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle