Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,717 Reviews)
Rating breakdown 8,717 reviews
5 Stars
6,242
4 Stars
1,527
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Shillken
from Detroit, MI
Gender:Male
Verified Purchase:Yes
We've had the original tuft and needle mattress for years and loved it. After moving we decided it would be a great time to upgrade. We purchased the Mint Mattress and love it even more than the original! Its soft yet supportive and really does alleviate lower back pain. If you like the feel of a foam mattress then this is a great value and Tuft & Needle have great/responsive service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Susan B.
from Arizona
Gender:Female
Verified Purchase:Yes
I love this mattress so much! I stay cool all night. It is super comfortable. I have two hip replacements and can comfortably sleep on my side with no pain. The mattress is soft but offers plenty of support.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Meh at best
on September 19, 2022
Posted by: Out $
from Los Angeles
I bought this mattress and the topper after much debate and worry about a foam mattress sleeping too hot and retaining heat. Based on their advertising and what I told in the store, that mattress sleep cool. I purchased it. It was cooler when I bought so I did not pick up on the heat issue until the weather weather warmed up. I toss and turn trying to get away from the heat. I thought it was the topper and took that off too no avail.. In addition, without the topper, the mattress is way too firm and uncomfortable. It's too firm, no give, radiate and hold heat. I toss and turn all night trying to escape the heat and get comfortable. I regret buying a foam mattress and will go back to a traditional mattress where I never had the heat issue previously. Worst purchase ever.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 20, 2022
Hi there! We are so sorry to hear our mattress was not a good fit for you and slept too warm at night, but thank you for your feedback. We want you to sleep your best and are here to help however we can. If you are still within your 100-Night Sleep Trial please reach out to us at 877-842-2586 or support@tn.com and we would be happy to assist!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Curved sides
on October 18, 2022
Posted by: Bob28
Gender:Male
We bought this in King and loved it except the sides of the bed were not structured. My wife and I each felt like we were going to fall out of bed each night. We returned it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 20, 2022
Hi there! Thank you so much for your feedback, your insight is crucial as we strive to improve our products. We're so sorry it was not a good fit for your family and are glad you were able to take advantage of your 100-Night Sleep Trial. Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Helped this insomniac
on December 25, 2022
Posted by: Sybyl
Gender:Female
I've had mine over a year and am still excited to get into bed every night. I'm always had trouble sleeping and had chronic back discomfort, but it's almost non existent with this mattress. I bought it after a bnb stay where we slept better than at home, we picked it up shortly after and so glad we did at that time. I see the price has increased dramatically which is a shame as it makes them unattainable for many.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: L.B.
Verified Purchase:Yes
Super comfortable and super easy to set up! It feels supportive and just soft enough at the same time. And this is coming from someone who's lived with chronic pain that made it difficult for me to sleep--plus I'm so sensitive to chemical offgassing from newly manufactured items that I've gotten very sick from new air mattresses and heat pumps. I let this mattress air out for about 1 week and the smell was minimal.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Don M
Verified Purchase:Yes
Bought the same Mint mattress that I bought 6 months ago for another bed - queen size this time.
Mattress is not the same firmness. Very disappointing
Mattress is not the same firmness. Very disappointing
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
Hi Don! Thank you for your candid feedback, we're sorry to hear your new Mint Mattress is not what you were expecting. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Carol C.
Verified Purchase:Yes
Very happy with the quality of the mattress. I don’t wake up with hip or shoulder pain!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle