Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Jessica Ball
Gender:Female
Verified Purchase:Yes
Protects very well
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Leight
Gender:Female
Verified Purchase:Yes
We liked the fin or softness of the mattress and unfortunately it was too hot for our bodies so it had to go back. The customer service for the return was excellent.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. We're proud to hear our Customer Experience team was able to get you all taken care of with your return. Please reach out to us at support@tn.com or 877-842-2586 if you need any further assistance.
Written by a customer while visiting Tuft & Needle
Posted by: Alex N L
from Phoenix
Gender:Male
Verified Purchase:Yes
Honestly for the price it’s not my favorite. Really considering returning it. I wanted to love it it’s just not great for me. Even tried the pillow topper. :(
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. We're sorry to hear the mattress hasn't been so comfortable but appreciate you taking the time to share feedback with us. We will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Ron from Fountain Hills
Verified Purchase:Yes
This mattress is everything it was advertised to be. No complaints and great customer service.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: John D Muggs
Gender:Male
Verified Purchase:Yes
I found the mattress itself very comfortable to fall asleep on, unfortunately I woke up with a sore back and was unable to shake it. The customer service is really what earned the 5 stars. They were very understanding and helpful trying to find somewhere to donate the mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: A Happy Customer
from Pittsburgh PA
Gender:Female
Verified Purchase:Yes
We already loved our queen-sized Mint, so when we moved that bed into the guest bedroom, we knew we wanted to replace it with the same great mattress (this time in King). The Mint is firm, but in a comfortable, supportive way. I never sleep as well on any other mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brent22
Verified Purchase:Yes
Fantastic. The bed never overheats and we love it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Nicole G
from California
Gender:Female
Verified Purchase:Yes
Much more firm than expected
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is firmer than expected and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle