Order the high end because it was listed as softer. Still too firm for me.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is firmer than preferred and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
I am very pleased. It was quite a transition from our worn out pillowtop mattress to the Tuft and Needle mattress. My lower back is much happier now. It is firm in the best possible way.
No need to add a topper! All the other mattresses I’ve ever purchased I’ve had to buy a topper to make them comfortable enough but this one is perfect as it is!
I thought, maybe, just maybe that this bed would be a little bit harder, especially on the edges but, it’s not, exactly. It’s probably more medium hard than hard. I probably picked the wrong thing but it would be a hassle to return it so I’m keeping it as it’s in the guestroom — since I think most visitors/people will enjoy it.