Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
5
We love the Mint!
on July 17, 2021
Posted by: GeeAnn
from Missouri
Gender:Female
We have had our Mint mattress for 3 years. I wish everywhere we traveled had this mattress. We sleep so much better on it than other mattresses. My husband and I both have some joint/back issues and we do not wake up with a sore back or hips since we got this mattress. Also, I sleep hot and have hot flashes and this mattress is much cooler than traditional or memory foam mattresses. (Unfortunately, it will NOT eliminate your hot flashes!) My husband turns and tosses a lot and there is minimal movement on my side (we have a king size) which is something I was needing. The comfort of a mattress is obviously subjective to each person and their needs, but this is perfect for us. So much so that we are getting one for the guest bed as when one of us is sick, we sleep in the guest room. My husband is a back and side sleeper and I am a side and stomach sleeper.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Scott Sa
from Seattle, WA
Gender:Male
Verified Purchase:Yes
Just like the Queen we had, it is very comfortable. Upgraded space to a King.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Mattressreview
Verified Purchase:Yes
An extremely comfortable mattress, big fan of it and have been sleeping so well since we got it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Ow
on June 29, 2021
Posted by: KimboM
from Seattle, WA
Gender:Female
My husband and I bought the original T+N mattress way back in the day and loved it (still do)...favorite mattress ever. A little over a year ago we were shopping for a larger mattress and the customer service folks told me that the basic mattress isn't the same as the old version, and that the Mint one would be the best choice for our needs and sleep types. Got the Mint, and it was too firm...quite uncomfortable to sleep on. Customer service convinced me to get a topper and try it out rather than returning the mattress. It was better for a while, and then my husband and I started training more so I chalked up the aches and pains to that instead. Fast-forward to now (using it for the first time in 10 months after traveling) and after one night of sleeping on it I ended up with bad lower back pain...so much so that we slept on the older, smaller, original T+F bed instead. I wish I had put my foot down and asked for the simpler model instead and now I'm stuck with a mattress I hate and need to replace. Maybe if my body had more cushion it'd be OK, but I don't recommend it for bony side-sleepers.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our [insert product name] to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and you were unable to get comfortable on the mattress despite our best efforts to troubleshoot with you. We will definitely pass your feedback along to our product team. If you have any additional questions, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Never received the mattress
on June 25, 2021
Posted by: RD21
from Boston
Gender:Male
Ordered the Mint mattress Queen size. I was supposed to receive delivery last week. On the day of the delivery they never showed up. I called customer support and they apologized and after reaching out rescheduled for today between 12-4 PM. I receive a voice message when I wake that they are outside. I had a 2nd message to call so and so. I called 4 times and it went to voice. I called Tuft and Needle again and then again apologize and told me it will be delivered in the afternoon for sure. It never arrived. I called back then decided I wanted my money back. It was involving way too much of my time. This would have been my 3rd mattress from T&N
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2021
Hi there. Thanks for your review and feedback. We'll share your feedback with our quality assurance, product and delivery teams. If you'd like to pass along more feedback or need help with anything moving forward, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: esgb
Gender:Female
Verified Purchase:Yes
too soft - need to return
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , June 25, 2021
Hi there! We're sorry to hear that the mattress isn't a perfect fit. Our Customer Experience team is happy to help with a return or troubleshoot any comfort issues. Please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Tessa O.
from North Idaho
Gender:Female
Verified Purchase:Yes
Cool, comfortable and affordable! I get excited to climb into bed each opportunity I can!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sore Sidesleeper
from Providence, RI
Gender:Female
Verified Purchase:Yes
Customer service is great. I ordered the mattress to be delivered to my new house and had an issue with delivery. Kathleen in customer service was super helpful, followed up with me, and made sure that everything was taken care of smoothly. I was well overdue for a new mattress and I have chronic fibromyalgia pain. I'm typically a side sleeper but also needed something that was soft and gentle on my body. I went with the Mint because its marketed towards side sleepers. The mattress is more firm than what I was hoping for but still pretty good.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle