Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Chloe1
Verified Purchase:Yes
Good quality
Written by a customer while visiting Tuft & Needle
Customer Rating
5
In love
on October 28, 2021
Posted by: Mar33
from Frederick MD
Gender:Female
Well we’ve only slept on this for four nights but I can tell you for sure that we are in love with this mattress. My husband and I have talked for years about getting a king size bed, and we finally did it. Previous to this we had a queen size Sleep Number bed for many years and it was just wearing out. We have pets that sleep with us and our bed space was getting smaller and smaller. My niece & husband have the Original T&N king bed and rave about it, so we bought the Mint. When it arrived, I was concerned that it would be too soft, but we have had excellent night’s sleep & several naps. Nothing hurts when we wake up!! Before, I would toss & turn all night, and now I might change positions once during the night. I have fibromyalgia, and OA in my knees and I haven’t even had to sleep with extra support pillows around me. We also purchased the pillows (LOVE), mattress pad & percale sheets. I hope this mattress holds up and that we love it for many years.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dylan B
from USA
Verified Purchase:Yes
Simply not that comfortable. Neither I or the wife find it sleeps all that great.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there, thank you for taking the time to share your thoughts with us about the Mint Mattress. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Cassie1
Gender:Female
Verified Purchase:Yes
Absolutely love it! It’s our second tuft n needle because we loved our first.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Great Company, but be warned of the mattress
on October 27, 2021
Posted by: Hannah1234
from Kansas City, MO
Gender:Female
I bought a T&N Queen Mint mattress after reading multiple reviews online. Every review I read seemed obsessed with the Customer Service team and slept great on their mattress. This is my warning to you, don't base your purchase off of online reviews. Go into the store and lay on the bed! The Mint was way too firm for my body. I woke up every day for over a month with a terrible back pain. For the first few weeks, I thought that I just needed to break the mattress in, but it never got better. Around day 70 of my sleep trial, I contacted Customer Service to start the return/refund process. Everything about this has been a headache.
If you are looking to buy, please try this mattress in store and understand what kind of support your body needs when sleeping. The Mint mattress wasn't for me. The silver lining to this story is that the Customer Support team is as amazing as the hype. They were very polite, didn't pressure me into keeping the mattress, and were understanding when I wanted to return. My 1-star rating reflects the sleep quality I experienced and does not reflect the overall experience of the product.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. We're sorry to hear the mattress did not work out but are happy to hear our Customer Experience Team was able to help you out with your return. Please don't hesitate to reach back out to support@tuftandneedle.com or by phone at 877-842-2586 if there's anything else we can help out with.
Written by a customer while visiting Tuft & Needle
Posted by: Mattress purchaser
from Arkansas
Gender:Female
Verified Purchase:Yes
So far, I can't stand this mattress. I've only slept on it twice because I have to be willing to give up a night of sleep to test it again. I have no word to describe how it feels other than "squishy". I tossed and turned both nights I slept on it. I have company coming in a couple of weeks and will let them try it since it's in a guest room.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there. We appreciate you taking the time to share feedback with us about the Mint Mattress and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Karol Dudley
Gender:Female
Verified Purchase:Yes
It’s a good bed and I do get a decent nights rest although if I sleep in my stomach I wake up in back pain. I could just be my back
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mukthi
from Austin, TX
Gender:Female
Verified Purchase:Yes
This is my second mint mattress and I am absolutely in love!
Written by a customer while visiting Tuft & Needle