Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,662 Reviews)
Rating breakdown 8,662 reviews
5 Stars
6,199
4 Stars
1,517
3 Stars
565
2 Stars
290
1 Star
91
91%of customers recommend this product.
(
3,020 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: KristiB
Gender:Female
Verified Purchase:Yes
We had a full sized Mint mattress for a few years before we decided to upgrade to a queen. We tried another mattress company that also had great reviews first to try to save a few hundred dollars, and we regretted it from the first night on. We returned that one as soon as we could and bought the queen sized Mint mattress. It is worth paying a little more.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Painfully firm
on March 22, 2023
Posted by: MissM
from Washington
If this is rated as medium soft, I shudder to think what their “firm” mattresses must be like. Like sleeping on a rock? Admittedly, I’m light (120 pounds), but this mattress is so firm it’s painful. I don’t sink into it at all, just lie there on top in pain. I’m literally waking up with terrible shoulder pain, which I’ve
never experienced that before. Tuft and Needle customer service was great during the purchasing process, now we’ll see what it’s like for returns because there is no way I’m keeping this thing. Lightweight sleepers, beware.
never experienced that before. Tuft and Needle customer service was great during the purchasing process, now we’ll see what it’s like for returns because there is no way I’m keeping this thing. Lightweight sleepers, beware.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Miss M! Thank you for your candid feedback, we're sorry to hear your T&N Mint Mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of days for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Reagan R
from Nashville TN
Gender:Female
Verified Purchase:Yes
It was a lot firmer than we expected
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 17, 2023
Hi Reagan, thank you for your feedback. We're so sorry to hear your T&N Original Mattress was too firm for comfort. You don't have to feel stuck with something you don't love! If you are within your 100-Night Sleep Trial, feel free to reach out to our team at 877-842-2586 or support!@tuftandneedle.com so we can guide you from there! We look forward to hearing from you and are happy to assist with any other questions you may have!
Written by a customer while visiting Tuft & Needle
Posted by: Mike & Jackie
from Seattle, WA
Gender:Male
Verified Purchase:Yes
Very solid mattress that is clearly made of quality materials. It's a little more firm than I originally wanted, but that is a preference thing not a product problem.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: NanJD
from Illinois
Gender:Female
Verified Purchase:Yes
We love our mint T&N mattresses. Second set we have purchased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MK in NC
from North Carolina
Gender:Female
Verified Purchase:Yes
This mattress is just perfect!!!! I received it 3 days after ordering it (even though the estimated delivery was 7 days) Extremely happy with this purchase! Right out of the box, no smells or odors and sooooooo comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Scottish
from Florida
Gender:Male
Verified Purchase:Yes
Great value
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MzRN
Verified Purchase:Yes
We recently purchased a full sz mattress for our son because he LOVES ours. We do too. We have the mint and the king size pillows and let me tell you, crawling into bed is heaven. So soft yet firm. This is an amazing product and the customer service is amazing! Love this company and their products!!
Written by a customer while visiting Tuft & Needle