Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: nancy2
Verified Purchase:Yes
I am not as happy with this mattress as the one we bought 5 years ago. I was hoping it would be the same. As my husband spent a lot for this mattress because of my pain, I have not had the heart to tell him that i am unhappy with it. two stars.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not loving the mattress. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues or help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Overtime it has lost any support
on August 18, 2022
Posted by: matt101
from KS
Gender:Male
When we first bought this mattress it was nice. But over a year with it has degraded. Im 6'1 230 lbs fairly top heavy in the shoulders. when i sit on the side of the bed i sink so far into the mattress. my back has suffered with this bed. we are looking at something new.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 22, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're no longer sleeping well on your mattress. The mattress comes with a 10-year limited warranty that covers any sagging or indentation over 3/4 of an inch. If you would like to explore warranty options, feel free to reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help troubleshoot your comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: papa
Verified Purchase:Yes
the mattress its not firm enough for me, i am a large person and i sank into it to far to roll over without a lot of work, once i got into position it was very comfortable and i slept good, i sleep on my side and to roll to the other side was a chore, for big people it needs to be a lot firmer in my opinion
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 25, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the mattress is a bit too soft for you. If you would like to return or exchange within the 100-night trial, please feel free to reach out directly to our team at 877-842-2586 or support@tn.com. We're always happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Susi
Verified Purchase:Yes
We had the original T & N mattress before which we moved to a guest bed. The Mint is definitely a step up. We like it!
Written by a customer while visiting Tuft & Needle
Posted by: Katrina W
from Madison, Wi
Gender:Female
Verified Purchase:Yes
This is our second Mint. When we moved into a new house, I decided I wanted to upgrade:.. both because I wanted a King for our room, but also because I wanted to always be comfortable in our guest space if I ever slept there, because that’s where we moved our initial Queen sized Mint! Love it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DMyers
Gender:Female
Verified Purchase:Yes
Mint Mattress - Queen - Antimicrobial Protection
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I went through several mattresses before I took the advice of a friend who suggested I try the Mint Mattress. I absolutely love the mattress and highly recommend it especially to anyone struggling with back issues. The ordering and delivery process was also seamless and I had an over all great experience!
Written by a customer while visiting Tuft & Needle
Posted by: Mike the curmudgeon
from East Coast
Gender:Male
Verified Purchase:Yes
Very easy to set up. Very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LGui
Gender:Female
Verified Purchase:Yes
It is a bit firmer than I thought. The edges round down a bit so it can feel like you are starting to lean/roll off the edge.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are finding the mattress too firm and that it does not seem to be laying flat. When you have a moment, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot these issues.
Written by a customer while visiting Tuft & Needle