Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: E Singh
from Nazareth, PA
Gender:Female
Verified Purchase:Yes
Fast delivery, wonderfully soft, would buy again and recommend to others
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ron R
from NJ
Gender:Male
Verified Purchase:Yes
Well made and very comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JenC
Gender:Female
Verified Purchase:Yes
We love this mattress! Earlier this year we bought one for our new winter home in AZ. Shortly after returning north for the summer we purchased another one for our MN home.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: donnamaenot
from Alabama
Gender:Female
Verified Purchase:Yes
We've only been sleeping on it for a few weeks but so far it's great! My husband is sleeping in the bed all night instead of ending up on the couch every night!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sheila B
from New Mexico
Gender:Female
Verified Purchase:Yes
We LOVED our queen-sized Mint mattress, so when we decided to get a king-sized bed, we immediately ordered another Mint mattress. Same great construction, etc. but we were a little sad to find that it feels softer than our previous (queen-sized) one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: mattress_purchaser
from NY
Gender:Male
Verified Purchase:Yes
Super comfortable and high quality mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Off gassing
on May 29, 2022
Posted by: Whatisthatsmell
Gender:Female
We bought the 2020 Mint mattress. It’s comfortable but can we talk about the smell?! We let it off gas for three days (windows open and fan going) before sleeping on it. After first night the sheets, mattress protector, my pajamas, my skin smelled like whatever is off gassing. Washed the bedding and clothing each day but three nights later and no improvement.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 30, 2022
Hi there! Thank you for taking the time to provide your feedback regarding your mattress. We're sorry to hear that you are noticing an odor. It's normal for the mattress to have a slight smell when you first open it up. Depending on your nose's sensitivity, the smell should go away within the first week of unboxing. We suggest continuing to let the mattress air out by removing any sheets or mattress protectors that cover it and keeping your mattress in a well-ventilated room if possible. Please do not remove the Tuft & Needle cover on the mattress.
We'd like to assure you that the smell comes from the freshly new foam being packaged during transit. We have very strict guidelines for testing our mattresses for known harmful chemicals and indoor air quality. Our mattresses are tested and certified by CertiPUR-US® to be free of any known harmful chemicals, heavy metals, or formaldehyde. They have also been given the GreenGuard Gold certification for air quality and safety.
If you continue to notice a smell, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot this issue with you.
We'd like to assure you that the smell comes from the freshly new foam being packaged during transit. We have very strict guidelines for testing our mattresses for known harmful chemicals and indoor air quality. Our mattresses are tested and certified by CertiPUR-US® to be free of any known harmful chemicals, heavy metals, or formaldehyde. They have also been given the GreenGuard Gold certification for air quality and safety.
If you continue to notice a smell, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot this issue with you.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very pleasantly surprised
on May 30, 2022
Posted by: AhhhSleep
from East Coast
Gender:Female
Six months after buying, I still wake up a lot of mornings and notice how darned comfortable I am. I was worried about buying a mattress online, and even more so when I saw how it was packaged - the box looked too small! But here it is, and after sleeping on it for six months, I'm still very happy with it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle