Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,710 Reviews)
Rating breakdown 8,710 reviews
5 Stars
6,237
4 Stars
1,525
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: The Tracy’s
from Ca
Gender:Female
Verified Purchase:Yes
After buying one for myself I had to buy this mattress for my dad, who has a very bad back. He loves it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Mattress Arrived Deformed
on December 23, 2021
Posted by: kcfield
from Michigan
Our new Tuft and Needle Mint Mattress arrived with the shrink wrap not entirely in place. The mattress was deformed significantly upon unboxing, with one side approximately two inches higher than the other, noticeable pinching of the foam at some edges, and bulging from the sides. We allowed 24 hours before sleeping on the mattress. After full expansion, while the mattress "filled out"--there were still noticeable bulges and deformities in the foam. We learned that this was not an uncommon issue with the Mint (see review of Mint mattress on Plumeria Bay website). Like the Plumeria Bay reviewer we encountered no such issues with the excellent Tuft and Needle original mattress in our spare bedroom. Additionally, the off gassing smell was still noticeable with the Mint mattress even several days after sleeping on it. The reason for a two rather than a one star rating is the stellar customer service. There were absolutely no problems in obtaining a refund; and Tuft and Needle gave us the option of giving the mattress to a neighbor (with documentation) when no charities in our area would take the new mattress as a donation. Additionally, the mattress itself was reasonably comfortable in the week we slept on it before giving it away, with a medium firm feel.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 31, 2021
Hi there. Thank you for taking the time to leave a review and share your experience with our team and others who may be considering a purchase with us. We will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is always happy to help if any additional assistance is needed.
Written by a customer while visiting Tuft & Needle
Posted by: AhhhSleep
Verified Purchase:Yes
So far, so good. I've been sleeping on the new mattress for a couple of weeks. It's a great combination of soft and support - I'm kind of surprised by just how much support it gives because it is so soft. I have back problems and I don't sleep well, so I'm fussy about my mattress. This one works, maybe better than I expected.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: J Honeycutt
Verified Purchase:Yes
It’s amazing
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Bethany in Seattle
from Seattle, WA
Gender:Female
Verified Purchase:Yes
The mint mattress is so comfortable! We bought this for our second son. Our first son got the classic version a couple years ago and it is much firmer. This is definitely more to our liking. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: tlcuts
from Upstate NY
Gender:Male
Verified Purchase:Yes
Great mattress! I was worried it was gonna be too soft since it’s advertised as being very soft compared to other mattresses, but it’s not at all. It is a perfect firmness for a side sleeper and the mint cover layer actually keep it cool. Can’t go wrong with this mattress especially when comparing the prices with other online memory foam mattresses.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jerm81
Gender:Male
Verified Purchase:Yes
Best bed I ever had! Never did I ever think that the best bed would come in a box. Never looking back, and customer service is just as good as the bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SAsh
Verified Purchase:Yes
I’m a prior buyer of Tuft and Needle regular mattress. This Mint version is slightly misshapen and has not stopped offgassing weeks later. Though the mint was more money, it is an inferior product. I love this company but am not happy with the mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 31, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle