Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
3
Decent mattress so far
on October 25, 2021
Posted by: Kirby2185
Gender:Female
We purchased this mattress for our daughter. She seems to like it just fine but wanted to express my confusion with the zipper for the grey mattress cover. If it is not supposed to be removed when soiled, I would suggest not putting a broken zipper on it. It is in fact a waterproof cover but they don't want you to take it off if/when it gets dirty. I was so confused when part of it got wet and I tried to remove it to find the zipper didn't work.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 26, 2021
Hi there! Thank you for taking the time to write your review. We apologize for any confusion when it comes to the mattress cover. The mattress cover is not waterproof and it is not designed to be removed. The zipper is solely on the cover for ease during the manufacturing process. That said, we do sell a separate protector that goes on the mattress like a fitted sheet and can be taken off and washed as often as needed. Using a protector is a great way to keep the mattress safe from any spills, stains, or unexpected accidents. If you haven't already, please reach out to support@tn.com or 877-842-2586 and the team will be happy to provide some cleaning instructions.
Written by a customer while visiting Tuft & Needle
Posted by: Karol Dudley
Gender:Female
Verified Purchase:Yes
It’s a good bed and I do get a decent nights rest although if I sleep in my stomach I wake up in back pain. I could just be my back
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cassie1
Gender:Female
Verified Purchase:Yes
Absolutely love it! It’s our second tuft n needle because we loved our first.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dylan B
from USA
Verified Purchase:Yes
Simply not that comfortable. Neither I or the wife find it sleeps all that great.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there, thank you for taking the time to share your thoughts with us about the Mint Mattress. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Chloe1
Verified Purchase:Yes
Good quality
Written by a customer while visiting Tuft & Needle
Posted by: Lauren Q
Verified Purchase:Yes
Is not too comfortable. Probably will be returning it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 3, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Sue from CT
Verified Purchase:Yes
Love this mattress. My daughter recommended the mattress to me and I would definitely recommend it to others as well.
Written by a customer while visiting Tuft & Needle
Posted by: Terri S.
from Arizona
Gender:Female
Verified Purchase:Yes
This is the second Mint Mattress that we have purchased. So comfortable!! I won’t buy any other bed except Tuft and Needle!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle