Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,758 Reviews)
Rating breakdown 8,758 reviews
5 Stars
6,278
4 Stars
1,532
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,019 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: TDulaney
from Germantown, MD
Gender:Female
Verified Purchase:Yes
I know that firmness is subjective, but my opinion is that this mattress is too firm. While laying on my back, or side, it feels as though my torso and shoulders are higher up than my pillow which makes my head & neck unsupported by my pillow. Like my head has to drop back further than normal to reach my pillow. So I started using a second pillow under my regular pillow to give it a little lift, to line up with my body. This has only led to daily pain and stiffness in my neck and shoulders. I’ve never been so regularly uncomfortable from a mattress (besides maybe a sofa bed, but who sleeps on those anymore?)
I’m going to try purchasing a soft mattress topper before trying to return or exchange this mattress for another model. If the mattress topper doesn’t work, I’m going to try the hybrid next - even though the hybrid is categorized as a firmer mattress than the Mint, I think the coils and construction of the hybrid will be closer to what I’m used to (a standard spring pillow top mattress) and won’t be so different & uncomfortable for me.
I’m going to try purchasing a soft mattress topper before trying to return or exchange this mattress for another model. If the mattress topper doesn’t work, I’m going to try the hybrid next - even though the hybrid is categorized as a firmer mattress than the Mint, I think the coils and construction of the hybrid will be closer to what I’m used to (a standard spring pillow top mattress) and won’t be so different & uncomfortable for me.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return or exchange per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: CSP55
from Birmingham, Al
Gender:Female
Verified Purchase:Yes
Comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jen A
Verified Purchase:Yes
It was too firm for us. We exchanged it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team for consideration. We hope you're enjoying the mattress you exchanged to, but of course, reach out to support@tn.com or 877-842-2586 if you need further assistance.
Written by a customer while visiting Tuft & Needle
Posted by: Rendering
from New jersey
Gender:Male
Verified Purchase:Yes
I’ve never had a new mattress until now, and I don’t think I’ll ever regret this purchase. My sleep quality, according to my sleep cycle app, has been consistently 90%+ whenever I get 7+ hours. Thank you
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great but softened a tad too much for me :(
on December 11, 2020
Posted by: Yoga Erin
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
I have to say, I’m very impressed with tuft and needle as a whole! I was able to go into the store and test out the mattress and everyone who helped me along the way was amazing. The first few nights to a couple weeks on my mattress were heaven but I have to say, after the break in period, it softened a little too much for me. I’m a picky sleeper, light weight, and need a lot of mattress support but chose the mint bc I’m a side sleeper. Ultimately, I probably should have gone with the original from what I’m guessing but not sure if it would have broken in the same way. Anyhow, the company has been fantastic and the only reason I took a star away is because it was too soft for me personally.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ccait
from SflF
Gender:Female
Verified Purchase:Yes
Good for sleeping not great for sitting in bed and doing other things (did not intend for that to sound as R rated as it does) not firm enough...
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. We appreciate you taking time to leave a review and will pass your feedback along to our Product team for consideration. If we can help with anything moving forward, please let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: TMeg
Gender:Female
Verified Purchase:Yes
I was a little worried about ordering a mattress online, but I’m completely satisfied with my purchase. The mattress is super comfortable and the cover is really nice. I would highly recommend this mattress.
Written by a customer while visiting Tuft & Needle
Posted by: Rick R
Verified Purchase:Yes
Very easy setup. The mint did not expell strange chemical odors upon opening. The bed fully inflated in a few hour.
I feel like this bed has just the right amount of firmness for my shoulders and hips as I am a side sleeper.
It is true that the bed sleeps cooler as compares to other bed in boxes memory foam. This is a really big deal to me as I tend to feel hot easily while asleep.
Written by a customer while visiting Tuft & Needle