Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
299
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Posted by: Anita in Tennessee
from Tennessee
Gender:Female
Verified Purchase:Yes
I haven't had these pillows long enough to be sure they won't go flat or lumpy sooner than I would like, but so far, so good. As far as firmness/softness, shape, et cetera, they're perfect for me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: BrookeJ
from Fruitport, MI
Gender:Female
Verified Purchase:Yes
excellent pillow. I am a side/back sleeper. It keeps it's shape but does not hurt my neck. I love it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Glenver
Verified Purchase:Yes
It's a very average pillow for the price. Any local retailer is going to have similar quality at lower cost. There is nothing remarkable about it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Glenver! Thank you for sharing your experience with our Down Alternative Pillow Set, we're sorry if it wasn't everything you had hoped for. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if it's not a good fit, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Melanie F
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
I bought the medium firm pillows and they are perfect for me. I'm a side/back sleeper
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LAMM
from MI
Gender:Female
Verified Purchase:Yes
Great value. Excellent pillow for side sleeper.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Minneapolis Minnesota
Gender:Female
Verified Purchase:Yes
Way too crackly and a bit too firm for me but it is what it is. Thses would be so much better with a cotton fabric cover on them
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 3, 2023
Hi Joan! Thank you for your feedback, we're sorry to hear your Down Alternative Pillow Set was a touch too firm for comfort. We strive to provide comfort & quality with our products and your insight is instrumental to improving our products. Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: ABarefoot
from Newport, NC
Gender:Female
Verified Purchase:Yes
Amazing pillows!!!! LOVE THEM!!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Pillow Is Not Washable
on January 17, 2023
Posted by: Nancy49
from Wauwatosa, WI
Gender:Female
I bought a down alternative pillow set that arrived about a week ago. Something spilled on one of the pillows requiring me to try to wash it. I balanced it in the washer with another pillow and towles between the pillows. The Tuft & Needle pillow became so waterlogged that it stopped my machine during the spin cycle. It weighed maybe 25-30 pounds. It was too much for my machine, so I had my son come over to give at a try in his washer. The water didn't come out in his spin cycle, either. He had to push the water out manually. It was very difficult to get any of it to come out, but he worked on it and then tried drying it. It took multiple cycles to get any water to evapoarate out of it. He's been drying it periodically for three days and it's still damp. Now I have it and I'm trying to dry it. It's a decent pillow, but not worth the trouble.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 21, 2023
Hi Nancy, thank you for sharing your experience with us, we're sorry for any inconvenience or frustration this may have caused. You had the right idea in washing the pillows but we do not recommend washing them alongside other dense and heavy objects such as towels or other pillows. This can cause it to be waterlogged and difficult to dry. Moving forward wash in cold water with mild detergent, and tumble dry on the lowest heat. For maximum loft, dry with dryer balls or clean tennis balls. If desired, the pillow can be professionally dry-cleaned as well. Of course, if you are within your 100-Night Sleep Trial and wish to just return your pillow, feel free to reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. Thank you again for your insight, and let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle