Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
297
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Customer Rating
2
Not firm enough for side and back sleeper
on September 5, 2023
Posted by: Nathan27
from Indianapolis, IN
Gender:Male
Purchased direct online recently. Not firm enough and am in the process of returning. Too many stiff neck issues.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 18, 2023
Hi Nathan! We're sorry to hear your T&N Down-Alternative Pillows haven't been providing support. We strive to provide quality sleep for years to come and are glad that you are taking advantage of the 100-Night Sleep Trial. If you have any questions as you go through the return process please feel free to reach out to 877-842-2586 or support@tuftandneedle.com, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Trish1
from FL
Verified Purchase:Yes
2 years ago I purchased two pillows from you same type only at that time you sold a thicker one and a thinner one. I could not believe they lasted 2 years I've never had pillows that lasted over 6 months for me. I love them but the thinner one actually went kind of flat and hard so I went to order another one and all I could get was a two pack. They are awful I have done everything I could to make them fluff up they are hard as a rock. They feel fluffy to the touch but the minute you lay down on them it's like laying on a rock. Do not buy these.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Need to sleep
Verified Purchase:Yes
I was hoping the pillows would help improve my sleep but they haven’t helped with that. They make a noise almost like plastic crinkling when touched.
Written by a customer while visiting Tuft & Needle
Posted by: KLKL
Verified Purchase:Yes
They were wonderful for the first week. Now that I've had them a while they're kind of flattening out which is somewhat expected, but even with me fluffing them every morning they've just lost the support. One pillow is thicker than the other and I feel like I'm constantly swapping all night. All in all they're okay, definitely not the worst pillows, but also didn't live up to the hype for me.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Nice, big fluffy pillow but outer shell is a bit stiff and crinkely
on December 28, 2023
Posted by: Ross in MV
from Mountain View, CA
Gender:Male
Verified Purchase:Yes
This is a nice, big fluffy pillow with plenty of loft. It is a bit more resilient than a down pillow - down fluffs really big and then yields to envelop you where as this one doesn't sink quite as much, but still enough that you feel wrapped in it. That higher resilience is nice if you want it to prop you up, though. My only complaint is that the outer cloth shell is rather stiff and noisy as you sink into it. Maybe this will soften up if washed? It's not enough to keep me up or wake me up, but detracts a bit from the softness.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Had for 1.5 years, would not recommend
on January 27, 2024
Posted by: KC0224
from Longmont, CO
Gender:Female
Likes these at first, but not that I’ve had them about 18 months they’re not comfortable at all. My neck and shoulder ache. These have not held up well.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi there. Thank you for reaching out and sharing your experience regarding your Down-Alternative Pillows, we're sorry to hear they are losing support. Our pillows are backed by a 2-year limited warranty so you can sleep your best for years to come. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, we look forward to hearing from you!
Written by a customer while visiting Tuft & Needle
Posted by: CjC2
from Northern mi
Gender:Female
Verified Purchase:Yes
If you have history of neck problems has much as I like the pillow may cause you pain
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi CjC2. Thank you for reaching out and sharing your experience regarding your Down-Alternative Pillows, we're sorry to hear they caused you discomfort. Our pillows are backed by a 2-year limited warranty and a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, we look forward to hearing from you!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Everything is good until washing
on April 2, 2024
Posted by: Okay24
from Colorado
This product’s care instructions are misleading. The washing and drying is not as simple as it states(king size). The polyester down filling collects water during washing and often throws my washer off during spin cycle therefore it doesn’t spin leave pillow soaked. Then when drying it takes more “than a few cycles” as care instructions imply. I often have to dry my pillows for 3 days to get them to return to what I purchased. Care instructions directly on pillow say dry on lowest setting. But you do have to be careful if you try to increase the heat. Care instructions do say “or dry clean”. They should advise to wash and dry in a laundromat where they have large enough washers and dryers to accommodate the kings size pillows.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle