Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
297
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Posted by: Help
from Murfreesboro,TN
Gender:Female
Verified Purchase:Yes
well made and stays cool and retains its shape. I have 4 of these pillows and all who sleep on them love them.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cpomey1
Verified Purchase:Yes
Nice pillows, but honestly nothing super special
Written by a customer while visiting Tuft & Needle
Posted by: Dream Frances
from Salt Lake City, Ut
Gender:Female
Verified Purchase:Yes
Perfect side sleeper pillows. Helped alleviate my stiff neck. I was reluctant to spend the money. All the positive reviews helped my decision. It’s not a great option for me as a back sleeper. Although the description says it good for back sleepers.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CJLu
Verified Purchase:Yes
Great pillow! Perfect loft. Soft yet supportive.
Written by a customer while visiting Tuft & Needle
Posted by: NJShopper
from Northern New Jersey
Gender:Female
Verified Purchase:Yes
These pillows are okay. My biggest issue is the material covering the pillows makes a lot of noise when I rollover. I would return them but since we used them I can't find a charity to accept them for donation. I'll put them on the guest bed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 26, 2023
Hi there! Thank you for your insight, we're sorry to hear our Down Alternative Pillow Set was not what you had hoped for. We hope your guests enjoy them, but keep in mind we may have some alternative donating solutions to share. Feel free to reach back out to our team, we're happy to offer guidance. Thank you for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Mariann Shannon
from Connecticut
Gender:Female
Verified Purchase:Yes
Pillows are too soft and I woke every morning with neck pain.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 7, 2023
Hi Mariann! Thank you for your candid feedback, we're sorry to hear our Down Alternative Pillows weren't a good fit and cause you discomfort. Your feedback is valuable in helping us to improve our products. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Renee O
from Cleveland, OH
Gender:Female
Verified Purchase:Yes
Very good quality pillow but unfortunately, it was too soft for me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
The pillow began to become unsewed at the end seam two years after purchase.
on August 20, 2023
Posted by: TeddyL
Gender:Female
I bought this 2 years ago and the end seam is becoming unsewed. Poor quality. I have never had this happen with a pillow before, especially an expensive pillow like this, and of course it is outside of the warranty.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 29, 2023
Hi Teddy! Thank you for reaching out, we're so sorry to hear about your experience with your T&N Foam Pillow. For reference, we back our Foam Pillows with a 3-year limited warranty, and we're happy to take a look at what you're experiencing. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Let us know if you have any questions moving forward, we've got your back!
Written by a customer while visiting Tuft & Needle