Honestly I expected more from these pillows given the description. For me they really aren't much to rave about and similar to less expensive pillows I've purchased elsewhere. I was really hoping they would live up to the expectation and reviews.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, January 12, 2022
Hi there! We’re sorry to hear the pillows aren't weren't a perfect match. If you would like to reach out directly to our team at support@tn.com or 877-842-2586 we would be more than happy to help troubleshoot any comfort issues or help with a return within the trial.
Written by a customer while visiting Tuft & Needle
Pillows are just OK. The outer jacket feels and sounds like plastic. You can hear the pillow when readjusting throughout the night. I like everything else about them, just not the casing of the pillow.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, January 13, 2022
Hi there, we appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you aren't loving the pillows If you decide you would like to move forward with a return or would like to troubleshoot any issues with your pillows please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
I'm accustomed to memory foam/gel pillows. They tend to "give" but stay firm enough to feel supported. These pillows are a bit softer than I thought they would be (judging from the photos on the site). I was able to get used to the way they form around my head and I've found that if I "scoot" the pillow a little lower, I get a little boost of support with my shoulders also on the pillow.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle