Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
298
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Posted by: Meggies
from Texas
Gender:Female
Verified Purchase:Yes
My pillows were flast after one month.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the pillows are not providing enough support for you. If you would like to return or exchange within the 100-night trial, please reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help.
Written by a customer while visiting Tuft & Needle
Posted by: TMNYC
from New York, NY
Gender:Female
Verified Purchase:Yes
These pillows are soft yet firm. They are perfect for both both sleeping and lounging. I should have bought them sooner.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MoniStef
from Mesquite TX
Gender:Female
Verified Purchase:Yes
I was initially hesitant. You see the sell of all pillow types. Firm, medium, down, etc. But we are so glad we made this purchase. Buying more in the future because these pillows were just right.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Pillow Is Not Washable
on January 17, 2023
Posted by: Nancy49
from Wauwatosa, WI
Gender:Female
I bought a down alternative pillow set that arrived about a week ago. Something spilled on one of the pillows requiring me to try to wash it. I balanced it in the washer with another pillow and towles between the pillows. The Tuft & Needle pillow became so waterlogged that it stopped my machine during the spin cycle. It weighed maybe 25-30 pounds. It was too much for my machine, so I had my son come over to give at a try in his washer. The water didn't come out in his spin cycle, either. He had to push the water out manually. It was very difficult to get any of it to come out, but he worked on it and then tried drying it. It took multiple cycles to get any water to evapoarate out of it. He's been drying it periodically for three days and it's still damp. Now I have it and I'm trying to dry it. It's a decent pillow, but not worth the trouble.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 21, 2023
Hi Nancy, thank you for sharing your experience with us, we're sorry for any inconvenience or frustration this may have caused. You had the right idea in washing the pillows but we do not recommend washing them alongside other dense and heavy objects such as towels or other pillows. This can cause it to be waterlogged and difficult to dry. Moving forward wash in cold water with mild detergent, and tumble dry on the lowest heat. For maximum loft, dry with dryer balls or clean tennis balls. If desired, the pillow can be professionally dry-cleaned as well. Of course, if you are within your 100-Night Sleep Trial and wish to just return your pillow, feel free to reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. Thank you again for your insight, and let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Pillow love
on May 26, 2023
Posted by: Beth16
from Homewood , IL
Gender:Female
I bought my down alternative pillows approximately 6 weeks ago. At first I thought they were a little pricey. To my surprise they were well worth the price. The pillows are soft and keep there shape. I never wake with a neck cramp or headache. They are made with quality materials. They are the best pillows I have ever owned. Well worth the investment for a great night sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Best mattress ever
on March 24, 2025
Posted by: Cynthia S
I’m sleeping much better since I got my new mattress!
Written by a customer while visiting Tuft & Needle
Posted by: DiaM
Gender:Female
Verified Purchase:Yes
Very nice pillows. Soft and easy to conform to your head. Perfect if you want a little support, a natural alignment with rest of small body. Husband, who is bigger, didn’t think they offered him much support/loft. Side sleeper.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AMTaylor
Verified Purchase:Yes
It is so comfy whether I sleep on my side or my stomach. Love, love it!
Written by a customer while visiting Tuft & Needle