Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
299
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Posted by: BBailey
Verified Purchase:Yes
It's a little tooooo soft for me and does not keep it's shape. Not like the pillows my grandmother had back in the 50's.
Written by a customer while visiting Tuft & Needle
Posted by: Lizster
from FL
Gender:Female
Verified Purchase:Yes
These pillows were so uncomfortable. They’re full and don’t give. Maybe it’s due to the type of fill? Uncertain but I’ve added them to my pile I’ll never use.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Everything is good until washing
on April 2, 2024
Posted by: Okay24
from Colorado
This product’s care instructions are misleading. The washing and drying is not as simple as it states(king size). The polyester down filling collects water during washing and often throws my washer off during spin cycle therefore it doesn’t spin leave pillow soaked. Then when drying it takes more “than a few cycles” as care instructions imply. I often have to dry my pillows for 3 days to get them to return to what I purchased. Care instructions directly on pillow say dry on lowest setting. But you do have to be careful if you try to increase the heat. Care instructions do say “or dry clean”. They should advise to wash and dry in a laundromat where they have large enough washers and dryers to accommodate the kings size pillows.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Nancy 100
Verified Purchase:Yes
Love these pillows so much!
Written by a customer while visiting Tuft & Needle
Posted by: S.M.
from Brooklyn, NY
Gender:Female
Verified Purchase:Yes
Only used for a few nights so far but overall satisfied. Pillow is a bit on the thick side for a side / stomach sleepers.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CjC2
from Northern mi
Gender:Female
Verified Purchase:Yes
If you have history of neck problems has much as I like the pillow may cause you pain
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi CjC2. Thank you for reaching out and sharing your experience regarding your Down-Alternative Pillows, we're sorry to hear they caused you discomfort. Our pillows are backed by a 2-year limited warranty and a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, we look forward to hearing from you!
Written by a customer while visiting Tuft & Needle
Posted by: koskat
Gender:Female
Verified Purchase:Yes
Its really hard to find a decent pillow these days unless you want to spend a fortune. In hindsight, for all the money we've spent in search of a good pillow, we could have bought the super pricey ones. We are, for the most part, side sleepers that change positions a few times throughout the night. These pillows are just right, not too firm or too soft. Time will tell if they hold up but if they make pillows as well as they make mattresses, I think it's going to be awhile before we have to buy pillows again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Had for 1.5 years, would not recommend
on January 27, 2024
Posted by: KC0224
from Longmont, CO
Gender:Female
Likes these at first, but not that I’ve had them about 18 months they’re not comfortable at all. My neck and shoulder ache. These have not held up well.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi there. Thank you for reaching out and sharing your experience regarding your Down-Alternative Pillows, we're sorry to hear they are losing support. Our pillows are backed by a 2-year limited warranty so you can sleep your best for years to come. We encourage you to reach out to our team at 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, we look forward to hearing from you!
Written by a customer while visiting Tuft & Needle