Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 21, 2020
Hi there. Thank you for taking time to leave a review. We are sorry to hear the pillow is not a good fit for you and will share your feedback about firmness with our product team. Just so you’re aware, we do make the down alternative pillow in king size; however, the recent free-pillow promotion was for standard size only. We hope this helps clarify. Please feel free to reach out to support@tn.com or 877-842-2586, if we can help with anything moving forward.
Written by a customer while visiting Tuft & Needle