Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 13, 2020
Hi there, thanks for your review. We are sorry to hear the pillow hasn't worked out for you because of the softness but will make sure your feedback is shared with our product team. If we can help in any way moving forward, please don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle