Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(481 Reviews)
Rating breakdown 481 reviews
5 Stars
293
4 Stars
55
3 Stars
60
2 Stars
45
1 Star
28
77%of customers recommend this product.
(
258 out of
333)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Customer Rating
5
Very Comfortable and Affordable for the Quality
on December 11, 2022
Posted by: Very Happy -- On-Line!
Verified Purchase:Yes
A very comfortable and durable pillow. I bought 2 a year ago and just bought 4 more.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Pillow Is Not Washable
on January 17, 2023
Posted by: Nancy49
from Wauwatosa, WI
Gender:Female
I bought a down alternative pillow set that arrived about a week ago. Something spilled on one of the pillows requiring me to try to wash it. I balanced it in the washer with another pillow and towles between the pillows. The Tuft & Needle pillow became so waterlogged that it stopped my machine during the spin cycle. It weighed maybe 25-30 pounds. It was too much for my machine, so I had my son come over to give at a try in his washer. The water didn't come out in his spin cycle, either. He had to push the water out manually. It was very difficult to get any of it to come out, but he worked on it and then tried drying it. It took multiple cycles to get any water to evapoarate out of it. He's been drying it periodically for three days and it's still damp. Now I have it and I'm trying to dry it. It's a decent pillow, but not worth the trouble.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 21, 2023
Hi Nancy, thank you for sharing your experience with us, we're sorry for any inconvenience or frustration this may have caused. You had the right idea in washing the pillows but we do not recommend washing them alongside other dense and heavy objects such as towels or other pillows. This can cause it to be waterlogged and difficult to dry. Moving forward wash in cold water with mild detergent, and tumble dry on the lowest heat. For maximum loft, dry with dryer balls or clean tennis balls. If desired, the pillow can be professionally dry-cleaned as well. Of course, if you are within your 100-Night Sleep Trial and wish to just return your pillow, feel free to reach out to us at 877-842-2586 or support@tuftandneedle.com and we can guide you from there. Thank you again for your insight, and let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Glenver
Verified Purchase:Yes
It's a very average pillow for the price. Any local retailer is going to have similar quality at lower cost. There is nothing remarkable about it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Glenver! Thank you for sharing your experience with our Down Alternative Pillow Set, we're sorry if it wasn't everything you had hoped for. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if it's not a good fit, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
We were looking for a hypoallergenic pillow with medium support and these are perfect!
on April 25, 2023
Posted by: AK Lynn
Gender:Female
Verified Purchase:Yes
Perfect!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: RLH2
from Denver, Colorado
Gender:Female
Verified Purchase:Yes
I LOVE these pillows. I wasn't sure what to expect but I was pleasantly surprised.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cheryl1
Gender:Female
Verified Purchase:Yes
Bunched up immediately.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 30, 2023
Hi Cheryl! Thank you for your feedback, we're sorry to hear your Down Alternative Pillow Set bunched up so quickly and causes you discomfort. We back our pillows with a 100-Night Sleep Trial and a limited 2-year warranty to make sure you have options moving forward! You don't have to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Cfdff162
Verified Purchase:Yes
We bought these pillows because we were both having neck pain issues. We are not sure if these are the ones to help our neck pain. They do not seem as firm as advertised. They also are showing us that they will not last.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Really only lasts 2 years...
on July 28, 2024
Posted by: Charlie Lenard
Gender:Female
We loved the pillows when we first got them, but we noticed by 1.5 years the quality suddenly dropped. It now has difficulty holding its shape and has become very flat and uncomfortable. We wish it would have lasted longer for the price we spent. We liked it in the beginning, but ultimately was not worth the investment.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle