Customer reviews from Tuft & Needle
Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Average customer rating
4.1
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
298
4 Stars
55
3 Stars
61
2 Stars
45
1 Star
28
78%of customers recommend this product.
(
260 out of
335)
Customer Reviews for Tuft & Needle - Down Alternative Pillow 2 Pack - King - White
Posted by: slfjxixoz
Verified Purchase:Yes
Did not like them… no neck support.
Response from Tuft & NeedleBy Tuft. & Needle, Customer Experience , January 13, 2022
Hi there! Thank you for taking the time to provide your feedback regarding our Down Alternative Pillows. We're sorry to hear that you are not satisfied with this product. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues or start a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Feather
from Indianapolis
Gender:Female
Verified Purchase:Yes
Best pillow ever for the way I sleep! I switch from my back to side with my arm under my head throughout the night. It doesn't ever feel hard when compressed. No weird smells. My boyfriend loves his too. We ordered four different pillows from various places and these were hands down the best.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Morro Bay Gal
from Morro Bat, California
Gender:Female
Verified Purchase:Yes
Well made pillows. Reasonably priced. Arrived quickly. Unfortunately, not firm enough for our needs.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: carc
Verified Purchase:Yes
I like them, they are a little crinkly but I don't mind at all. I find them really supportive for side and back sleeping.
Written by a customer while visiting Tuft & Needle
Posted by: sdgardennymph
from South Dakota
Gender:Female
Verified Purchase:Yes
I finally found a pillow that is soft but supportive, fits all my sleeping positions, is lightweight, and keeps its shape! Made very well. This pillow will be around for a long time!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mikey 1950
Verified Purchase:Yes
When you lay on the pillow, even after fluffing, it goes flat where your head is. Could have got the same result with a twenty dollar pillow. Wife says same thing.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 8, 2022
Hey there, thanks for sharing candid feedback about your experience. We're sorry to hear the pillows were not as comfortable as you had hoped. We will pass your comments along to our Product Team. If you would like to move forward with a return within the 100-night trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586 and we'd be more than happy to help.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Falls a little flat, but good quality product.
on March 12, 2022
Posted by: JasonkF
from Los Angeles
Gender:Male
Verified Purchase:Yes
Nice product, but does seem to go flat quick. I need to use two of them.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, March 14, 2022
Hi there! Thank you for reaching out regarding the Down Alternative Pillows. We're sorry to hear that they are not providing the support you had hoped for. If you would like to return or exchange them for a different pillow, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help.
Written by a customer while visiting Tuft & Needle
Posted by: VanessaR
from Arizona
Gender:Female
Verified Purchase:Yes
These pillows are fluffy and snuggly but are just not comfortable for this side sleeper. There is no neck support with the down alternative, but we have been using them when laying on the couch.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , March 15, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the Down Alternative Pillows. We're sorry they are not providing the support you are needing for side sleeping. We will definitely pass this along to the team. If you are still within the 100-night trial and would like to return them or exchange them for a different pillow type, feel free to reach out directly at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle