Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Protector - California King - White
Average customer rating
4.5
(2,625 Reviews)
Rating breakdown 2,625 reviews
5 Stars
1,866
4 Stars
473
3 Stars
144
2 Stars
96
1 Star
46
88%of customers recommend this product.
(
558 out of
634)
Customer Reviews for Tuft & Needle - Mattress Protector - California King - White
Customer Rating
1
Mattress protector is NOT waterproof
on March 20, 2021
Posted by: JE1988
We bought the mattress protector with our mattress a couple years ago, and it is NOT waterproof. Our cats have accidently gotten sick on the bed, etc., and it has seeped through immediately every time and stained the mattress. It's like having no mattress protector at all. It's also ridiculous that you can't dry it. They recommend washing it regularly but who has the time or space to air-dry a king size cover on a regular basis?
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 22, 2021
Hi there.Thank you for taking the time to leave a review and share your experience. We're sorry to hear the protector has failed and would love to troubleshoot. Feel free to reach out to us at support@tn.com or 877-842-2586. In the meantime, we'll make sure to pass your comments along to our Product team.
Written by a customer while visiting Tuft & Needle
Posted by: choola
Verified Purchase:Yes
I purchased the mattress protector for my daughter who has the occasional "uh-oh" in bed. Unfortunately, the protector is not waterproof, as claimed, and the mattress was damp when her sheets were changed this morning.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 22, 2021
Oh no! We’re sorry to hear the protector has failed. As you may already know, the protector is covered by a 2-year limited warranty. This protects anything that causes fabric tearing, or stitching unraveling, or other product failures under conditions of normal use and proper handling. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot. The team will be happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Sue M.
Gender:Female
Verified Purchase:Yes
Great protection
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Julie C.
from San Antonio
Gender:Female
Verified Purchase:Yes
I felt that if i was going to spend the money on a new mattress that I should get the protection that was made to work seamlessly with it. Easy choice. Perfect fit. Makes sense.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Twiggy
from Milwaukee, Wisconsin
Gender:Female
Verified Purchase:Yes
Good product and purchase. Would purchase again and recommend
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Carol S, Richardson Tx
from Richardson Tx
Gender:Female
Verified Purchase:Yes
This was a great investment! I had purchased a mattress cover at a local box store. Although it was a good product it was made to fit deep mattresses. Tuft & Needle mattresses are not 16 “ deep so it was uncomfortable when it would bunch up at night.
My Tuft & Needle mattress cover is PERFECT!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karen K
from Flagstaff AZ
Gender:Female
Verified Purchase:Yes
Nice!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: hh / NYC
Verified Purchase:Yes
This mattress cover is loose, clumps under my fitted sheet: it’s a disappointment.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 1, 2021
Hi there. We're sorry to hear the mattress cover is causing discomfort but we appreciate you taking the time to share feedback with us. We will forward your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle