Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Protector - California King - White
Average customer rating
4.5
(2,627 Reviews)
Rating breakdown 2,627 reviews
5 Stars
1,867
4 Stars
473
3 Stars
144
2 Stars
96
1 Star
47
88%of customers recommend this product.
(
558 out of
635)
Customer Reviews for Tuft & Needle - Mattress Protector - California King - White
Customer Rating
5
Great mattress
on July 7, 2025
Posted by: Ellen M
Mattress protector is a great addition to a great mattress.
Written by a customer while visiting Tuft & Needle
Posted by: EvaS
from Arizona
Gender:Female
Verified Purchase:Yes
This is a must to protect the mattress. It’s not hot and it’s soft
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Mattress Protector comes apart
on September 19, 2025
Posted by: Bnan47
from MN
Gender:Female
I have been washing this per the instructions but have repeatedly noticed the interior part of the protector coming apart and bunching up. It has gotten so bad you can feel all of these bumps while laying on it. Will replace with another brand.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Customer Service, September 24, 2025
Hi there, thank you for taking the time to review your mattress protector. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress protector is found to be defective and it is still under the 2-year warranty, you should be able to get a replacement. We hope this helps!
Written by a customer while visiting Tuft & Needle