Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Protector - California King - White
Average customer rating
4.5
(2,625 Reviews)
Rating breakdown 2,625 reviews
5 Stars
1,866
4 Stars
473
3 Stars
144
2 Stars
96
1 Star
46
88%of customers recommend this product.
(
558 out of
634)
Customer Reviews for Tuft & Needle - Mattress Protector - California King - White
Customer Rating
2
Masks comfort of the mattress. Extremely scratchy texture. Noisy material
on December 15, 2023
Posted by: Tom21
from Cleveland Ohio
Gender:Male
Bought the protector along with the Mint Hybrid.
I love the hybrid. The mattress protector gets points for being usable like a fitted sheet.
But the protector is incredibly scratchy to the touch and noisy when slept on. Putting it on over the hybrid and then the sheets over top is like sleeping on a layer of Styrofoam. The heat dissipation from the Mint Hybrid also falls off a cliff on this.
I got this to protect my investment but if it takes away all of the benefits of the mattress, it doesn't seem worth it.
I'd recommend getting this if you're maybe looking to move and transport the mattress. But sleeping on it has been incredibly uncomfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Kel-li
Gender:Female
Verified Purchase:Yes
The cost of this mattress protector is way more than I could have got from other companies, but because I have a tuft and needle mattress, I was expecting this one to fit perfectly, so was willing to pay more. Now that I've owned for several weeks, it does no better job than my other brand of mattress protector at staying in place, in fact it might be worse. I feel like this was a waste of money.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2024
Hi Kel-li. Thank you for sharing your feedback, we're sorry to hear your T&N Mattress Protector wasn't a good fit. We don't want you to feel like you're stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! We hope this helps, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous 123
Verified Purchase:Yes
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Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2024
Hi there. Thank you for sharing your feedback regarding your T&N Mattress Protector. We back our products with a 100-Night Sleep Trial and want you to sleep your best for years to come. We encourage you to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and our team can guide you from there! We hope this helps, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Kathymj
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
I bought the mattress protector because I let my dogs sleep on the bed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: S.M.
from Brooklyn, NY
Gender:Female
Verified Purchase:Yes
As described - only used for a few nights so far but overall satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: BBall
from CA
Gender:Male
Verified Purchase:Yes
Xcellent mattress protector at an Xcellent price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: john n
from texas
Gender:Male
Verified Purchase:Yes
perfect fit. it covered up a spill on the mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Mattress protection
on December 24, 2024
Posted by: Cynthia H
Seems well made with durable stitching and of sturdy protective material. The fit is too loose. I would have preferred a tighter fit.
Written by a customer while visiting Tuft & Needle