Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Protector - California King - White
Average customer rating
4.5
(2,627 Reviews)
Rating breakdown 2,627 reviews
5 Stars
1,867
4 Stars
473
3 Stars
144
2 Stars
96
1 Star
47
88%of customers recommend this product.
(
558 out of
635)
Customer Reviews for Tuft & Needle - Mattress Protector - California King - White
Posted by: TNMEMAW30
Verified Purchase:Yes
I almost passed up the mattress protector, but changed my mind. Boy, I’m glad I did. An incident happened during the first two weeks, and my mattress wasn’t harmed at all! The protector is everything that was promised. It cleaned up beautifully- and ready to do it’s job again if there is a next time!
Written by a customer while visiting Tuft & Needle
Posted by: Carolv
Verified Purchase:Yes
A bit of a chemical smell.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 3, 2023
Hi Carol! Thank you for your insight, we're sorry to hear the Protector gives off an unpleasant odor. While this doesn't happen very often, it can take a couple of days for any smell to dissipate. That said, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and we can review your options together! Thanks again for sharing your experience, let us know if we can help out in the future!
Written by a customer while visiting Tuft & Needle
Posted by: Repeat customers
from Houston, Texas
Gender:Female
Verified Purchase:Yes
These covers work as you would expect, which is hard to find when searching for a waterproof cover. We Have 2 tuft and needle beds and they work flawlessly with them. Since they worked so well on the kids beds, we bought another cover for our sleep number bed. The fit on this mattress is great as long as the head of the bed isn’t elevated. If elevated *sometimes* the corner comes up, but is by no means a dealbreaker. Tuft and Needle makes great quality products.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: PatriciaM
Gender:Female
Verified Purchase:Yes
This is my fourth purchase of this mattress protector, for myself and family members. It has proven itself in protection and wearability!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Clay12
Verified Purchase:Yes
Working as should so far.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Mattress protector
on July 6, 2023
Posted by: Sarah Poutsch
from New Mexico
Gender:Female
I bought this protector, because of the claim to preserve the cooling effects of our new Tuft and Needle mattress. I haven't found this to be true. It snags very easily and had holes in it before I could get the fitted sheet on.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 7, 2023
Hi Sarah! Thank you for your candid feedback, we're sorry to hear our Mattress Protector wasn't a good fit. Your feedback is valuable in helping us to improve our products. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Heidi H
Gender:Female
Verified Purchase:Yes
Soft and works great, as far as I can tell. Easy to wash and put on the mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Christy A
from Washington, IL
Gender:Female
Verified Purchase:Yes
Works well
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle