Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Protector - California King - White
Average customer rating
4.5
(2,625 Reviews)
Rating breakdown 2,625 reviews
5 Stars
1,866
4 Stars
473
3 Stars
144
2 Stars
96
1 Star
46
88%of customers recommend this product.
(
558 out of
634)
Customer Reviews for Tuft & Needle - Mattress Protector - California King - White
Customer Rating
1
Does not fit, noisy and wrinkles under sheets
on April 28, 2022
Posted by: Zari
from Vermont
Gender:Female
Bought to cover our new mint mattress, had to take off after a few nights. The fabric is noisy, which would be less of an issue if it didn’t bunch up and wrinkle under the sheets. Will be returning.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 29, 2022
Hi there! Thank you for taking the time to provide your candid feedback regarding the mattress protector. We will pass along your thoughts to the team. Please reach out to our team directly at 877-842-2586 or support@tn.com to start the return process. We are happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Kayla A
Verified Purchase:Yes
Fits great and doesn’t slide around. Very happy with this protector!
Written by a customer while visiting Tuft & Needle
Posted by: Anne C
from North Carolina
Verified Purchase:Yes
This has been great for protecting my young child's new mattress from nighttime accidents and even a nosebleed. I was so happy to see everything wash right out, too.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Keeps failing!
on September 19, 2022
Posted by: ZviA
from Austin, TX
We purchased this protector along with a Twin T&M mattress for our young daughter. The mattress is fantastic, but this protector keeps failing. It failed on us once and damaged the mattress. T&N promptly sent us a new mattress and a new protector, but it, too, failed as well! We purchased another protector, and it failed as well! At this point, we have a stained mattress, which we clean with an enzyme that removes urine, and are purchasing a protector from another company. Highly disappointing!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 20, 2022
Hi there! Thank you for sharing your experience with us, and we are terribly sorry to hear that our Protector failed you not once, but thrice! We can certainly help with a return per your 100-Night Sleep Trial for the Protector and are happy to share cleaning tips for your mattress as well. Please reach out to us at 877-842-2586 or support@tn.com and we'd be happy to assist!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Does sound like plastic crinkling and makes me sweat
on October 12, 2022
Posted by: Penny Agrella
from Michigan
Gender:Female
Verified Purchase:Yes
Even though I read in the reviews that it didn't sound like plastic crinkling, it does. Also it does not disperse heat at all in fact it made me sweat every night since sleeping on it. I now wake up at least once or twice in the night drenched and sweat. I don't like it at all, and I wish I had not bought it because it was expensive.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 13, 2022
Hi there! We're so sorry to hear the Protector didn't work out for you and appreciate your feedback. You never have to be stuck with something you don't love, and if you're within your 100-Night Sleep Trial we'd be happy to help with a return! Please reach us at 877-842-2586 or support@tn.com and we'll guide you from there.
Written by a customer while visiting Tuft & Needle
Posted by: Bridgette PS
from Michigan
Gender:Female
Verified Purchase:Yes
Its more cloth like and so much more comfortable to lay on than the ones you can get at a box store that are like a tarp. Put it to the test and it is indeed actually waterproof as is needed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mom of 5
from Midland Tx
Gender:Female
Verified Purchase:Yes
Great cover protector
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: rusmon
from Sierra Nevada
Gender:Male
Verified Purchase:Yes
Good value
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle