Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
739
4 Stars
201
3 Stars
96
2 Stars
83
1 Star
34
84%of customers recommend this product.
(
407 out of
484)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Posted by: Megan Bollinger
Gender:Female
Verified Purchase:Yes
After 2 nights of sleep, the topper became permanently indented where my I slept. I only weigh 115 lbs. It’s a quality issue.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 24, 2023
Hi Megan! Thank you for your feedback, we're so sorry to hear your topper has been indented, especially in such a short time. Our team would love to take a look and see if we can provide any solutions. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Waste of money. Flimsy and cheap feeling.
on February 10, 2023
Posted by: jbfl
from Tampa, FL
Gender:Male
This topper is so thin and the foam is so soft that it does nothing to cushion a firm mattress. It is NOT memory foam.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
Hi there! Thank you for your feedback, we're sorry to hear your Mattress Topper is a bit too soft. You're correct, our Toppers are made with our T&N Adaptive Foam which is not the same as memory foam, we're sorry for any confusion this might have caused. We strive to bring you comfort for years to come and don't want you to feel stuck with something you don't love. We back all of our products with a 100-Night Sleep Trial so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
How to fix slide and heat
on April 23, 2024
Posted by: NinaNewEngland
from NH
We've been using these Toppers on our tuft & needle beds for at least 7 years and the trick is to take off the cover and just use the foam underneath a mattress pad preferably cotton.
Once the cover is off it breathes fine and it does not slip especially if you put it on a gorilla grip pad in between the mattress and the topper the problem is not the foam it is the cover which is slippery and does not allow air flow. Otherwise this makes the tuft and needle absolutely perfect.
Once the cover is off it breathes fine and it does not slip especially if you put it on a gorilla grip pad in between the mattress and the topper the problem is not the foam it is the cover which is slippery and does not allow air flow. Otherwise this makes the tuft and needle absolutely perfect.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Does Not Stay In Place
on September 10, 2024
Posted by: Anonymous
from Louisville
Gender:Female
I honestly tried to stick with this topper because it is comfortable, but I literally have to move it back in place every time I get in or out of my bed. The grip on the back does nothing. I've tried it under a sheet, under a mattress protector, just plain without anything on top of my bed and no matter what it constantly moves. My room is small so my bed is up against a wall and it's so frustrating trying to fix this topper multiple times a night. I'm past the 100 night test period so I can't return it. There's not a night that goes by that I don't want to chuck it in the trashcan.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
My bed is finally perfect
on December 30, 2024
Posted by: snoozedontlose
from Pacific NW
Gender:Female
I have had a standard king size T&N mattress for one year. I slept well, had nothing to be dissatisfied about, but I would say my bed didn't thrill me. it was just "fine". It was not as supportive to my shoulder/hip when side sleeping as I wanted, so I bought the topper, and it's finally perfect. The bed overall still feels firm, but has a layer of supportive softness on top. It also makes the bed just a little higher, which I like. I do find that my king sized sheets are still too big for the mattress + topper, so don't fit tightly, but that's ok. I cover both the topper and mattress in a cotton mattress protector, then put the sheets over that.
Previously, I had a "pillow top" traditional mattress, so I may have been used to that soft top effect.
Previously, I had a "pillow top" traditional mattress, so I may have been used to that soft top effect.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cozyinbed
Gender:Female
Verified Purchase:Yes
This topper was everything I wanted it to be.
It added height and comfort to my existing tuft and needle mattress. I am very happy with it and do recommend it to anyone wanting a little extra.
It added height and comfort to my existing tuft and needle mattress. I am very happy with it and do recommend it to anyone wanting a little extra.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K Pa
from Minnesota
Gender:Female
Verified Purchase:Yes
When I received it, it had a tad bit of a chemical smell - and to be honest, it feels the same "firmness" as them address... Just an added "pillow" essentially.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 8, 2020
Hi there. Thank you for your review. We will share your feedback with our product and quality assurance teams. If you need help with anything moving forward, please reach out to our support team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Runs warm.
on August 17, 2020
Posted by: kweeks
from San Diego, CA
Gender:Male
The topper is definitely soft enough, but it heats-up, which might be nice in the winter, but not so much in the summer time. We have the T&N queen size bed and absolutley love it, but the topper feels a little too much like sleeping on a piece of foam rubber. Not too comfortable, in our opinion. Don't get me wrong, my wife and I LOVE T&N, and plan on getting another T&N mattress when the one we currently have wears out :)... we just weren't fans of the topper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 21, 2020
Hi there - we're sorry to hear our topper wasn't a good fit, but we appreciate you giving us a try. Feel free to email support@tn.com if you have follow up questions or concerns.
Written by a customer while visiting Tuft & Needle