Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
739
4 Stars
201
3 Stars
96
2 Stars
83
1 Star
34
84%of customers recommend this product.
(
407 out of
484)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Customer Rating
2
Suffers the same fate as other mattress toppers
on June 7, 2021
Posted by: bansley
from Virginia
Gender:Male
I bought this topper in hopes of a better night's sleep. However, it constantly moved around and bunched up terribly when I would toss & turn in search of a comfortable position. This happened despite there being rubberized gripper dots on the topper's underside and also placing it under a fitted sheet. It sleeps hot, too, and I found it hard to turn myself from my back to my side because of the topper's sponginess. I felt like I was in constant battle and the topper was my nemesis. The fabric top-side tends to pill-up and on the bottom-side, with the especially thin fabric and rubber dots, developed about an 18" rip in the fabric along the seam. Cannot recommend. You are better off saving to buy a new mattress instead of wasting $$$ on this topper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 8, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Exacerbates hot flashes/night sweats
on May 4, 2021
Posted by: MTrn88
from Columbia Falls, montana
Gender:Female
I bought this topper over 6 months ago. I wanted to love it and typically don’t leave reviews but I think my experience may be useful information for some prospective buyers. Do not buy this mattress topper if you are sensitive to temperature when sleeping. Ex pregnant, menopause, certain medications that are more prone to hot flashes/ night sweats. This topper exacerbates that problem. I wasn’t convinced at first that the mattress was the issue but I travel a lot and have found that I almost never have problems with night sweats unless I sleep in my own bed with this topper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 5, 2021
Hi there. Thank you for taking the time to leave a review and share your experience with our team and others who may be considering a purchase with us. We'll be sure to pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: oms1978
Gender:Female
Verified Purchase:Yes
This topper had me extremely hot. I'm usually cold when I sleep. Not with this topper. I was hot and sweaty and that never happens. After about 2 weeks of use I couldn't sleep. I was able to get a refund with no problem. It is however really soft and conforming to your body.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Danielle L.
Verified Purchase:Yes
This topper feels great on top of my T&N mattress, but unfortunately it slips off the mattress. It would have been better if it were made with straps to keep it from sliding off.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 21, 2020
Hi there, thank you for taking the time to share your experience. We're sorry to hear about your frustration with the topper not staying in place. If you'd like to further troubleshoot or need help with a return, feel free to reach out directly at support@tn.com or 877-842-2586. In the mean time, we'll make sure to pass your feedback along to our product team for consideration.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Minimal to no difference from Mint Mattress. Absolutely no cooling, overheat every night making it difficult to sleep. Topper keeps sliding off mattress. Trying to give it a chance, but hard when you are miserable from lack of sleep and it's not getting better. Will be returning.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: little nemo
Gender:Female
Verified Purchase:Yes
Adds that extra cushion to a foam mattress that may be just a little too firm for sleeping on your side. I did have to sew the bottom edges to my mattress to stop it from slipping off but that was an easy fix.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Longingforperfect topper
from Princeton, New Jersey
Gender:Female
Verified Purchase:Yes
I had hight hopes for this topper until I removed it from the box. The smell was intense, and I immediately experienced a very sore throat and a headache. It has now spent 18 days airing out in a an extremely well ventilated space. The VOCs continues to give me a sore throat and a headache. There is no way that I can sleep on this. I'm very disappointed, as it appears well made.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 13, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Sabrina Raquel
Verified Purchase:Yes
It is very comfortable! It has texture on the bottom to prevent it from sliding, however it still slides around under our sheet! Other than that, the plushness is extremely comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle