Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,165 Reviews)
Rating breakdown 1,165 reviews
5 Stars
745
4 Stars
203
3 Stars
97
2 Stars
85
1 Star
35
84%of customers recommend this product.
(
410 out of
490)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Posted by: Deborah M
Gender:Female
Verified Purchase:Yes
The mattress topper is an extremely comfortable, game changer. We put it under the mattress cover and relaxed into deep sleep!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
The Toos of the Toppers
on May 26, 2025
Posted by: Lynnc
from Maine
Gender:Female
I bought this topper because I couldn’t sleep on a traditional Serta Mattress probably purchased in the 1980’s that was in a second bedroom. As I was remodeling my master bedroom with a bed I had just purchased. I like it so much more than my new bed that I’m buying another for my new bed. Thank you so much for making this topper so well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
NOT COOL
on August 30, 2025
Posted by: Terry S
I've had my mattress & topper for one month, and although it's comfortable, it is too hot. It's fine when I first lie down but heats up during the night - so much so, that it wakes me up.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 3, 2025
Hi Terry S, thank you for reaching out and sharing your feedback. We're sorry to hear that your new T&N Mattress & Topper are causing you to sleep hot. We don't want you to feel stuck with something you don't love. Please reach out to our Customer Service team using support@tuftandneedle.com to review your options. Our team is happy to guide you from there!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Moves constantly. Sleeps HOT
on December 22, 2025
Posted by: MintWithTopper
Gender:Male
I added this to my T&N Mint mattress to address some shoulder and hip soreness that wakes me up and I have to turn over. This topper did help, and it's comfortable after I got used to the sunk-and-stuck in mashed potatoes feeling (the Mint mattress is nice in that it's easy to move around on. I miss that). There's two fatal flaws:
1) There is NO grip on the bottom of the cover. It's actually quite slick. It slides around nightly.
2) It sleeps hot. Not at first, but it oddly gets hot. Another Mint benefit removed.
1) There is NO grip on the bottom of the cover. It's actually quite slick. It slides around nightly.
2) It sleeps hot. Not at first, but it oddly gets hot. Another Mint benefit removed.
I'm a few weeks in, and debating keeping it or returning it. Additionally, I can't fathom paying full price for this thing - wait for a sale if you're considering it, in my opinion.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Customer Service, December 26, 2025
Hi there, thank you so much for taking the time to review your mattress topper, your feedback is very important to us. We are sorry to hear that the topper is not providing you with the experience you are looking for. If you are still within your sleep trial we recommend returning it prior to the sleep trial end date if it is not giving you a great night's sleep. We hope this helps!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Queen topper
on September 8, 2020
Posted by: SandyR107
from Goose Creek, South Carolina
Gender:Female
I have slept on it for about one month. It is very comfortable as I'm a back sleeper. The biggest problem is that it slides a lit. The bumps on the bottom don't hold it in place. Some kind of anchoring is needed.
I have thought about returning it because it is very frustrating to adjust it every morning. But, it is comfortable.
I have thought about returning it because it is very frustrating to adjust it every morning. But, it is comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KenJ
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
Good quality materials. Boy is it warm. The T&N mattress stayed nice and cool but once I slapped this bad boy on I immediately noticed two things: the bed was a lot softer (to my wife's liking), and I was burning up. I did like how the bottom had rubber bumps to prevent it from sliding around too much.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Reno nv
Gender:Female
Verified Purchase:Yes
My daughter recommended Tuft & Needle and of course she was right...as usual. I love the support this I gives my back...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SOrlan
from Idaho
Gender:Female
Verified Purchase:Yes
We've owned our Tuft & Needle mattress since 2013 and were ready for something a little softer. Instead of buying a new mattress, we added the topper to the one we own and we love it! It doesn't add too much bulk and it stays in place.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle