Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,160 Reviews)
Rating breakdown 1,160 reviews
5 Stars
744
4 Stars
202
3 Stars
96
2 Stars
84
1 Star
34
84%of customers recommend this product.
(
409 out of
486)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Customer Rating
5
The Toos of the Toppers
on May 26, 2025
Posted by: Lynnc
from Maine
Gender:Female
I bought this topper because I couldn’t sleep on a traditional Serta Mattress probably purchased in the 1980’s that was in a second bedroom. As I was remodeling my master bedroom with a bed I had just purchased. I like it so much more than my new bed that I’m buying another for my new bed. Thank you so much for making this topper so well.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Queen topper
on September 8, 2020
Posted by: SandyR107
from Goose Creek, South Carolina
Gender:Female
I have slept on it for about one month. It is very comfortable as I'm a back sleeper. The biggest problem is that it slides a lit. The bumps on the bottom don't hold it in place. Some kind of anchoring is needed.
I have thought about returning it because it is very frustrating to adjust it every morning. But, it is comfortable.
I have thought about returning it because it is very frustrating to adjust it every morning. But, it is comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KenJ
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
Good quality materials. Boy is it warm. The T&N mattress stayed nice and cool but once I slapped this bad boy on I immediately noticed two things: the bed was a lot softer (to my wife's liking), and I was burning up. I did like how the bottom had rubber bumps to prevent it from sliding around too much.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Reno nv
Gender:Female
Verified Purchase:Yes
My daughter recommended Tuft & Needle and of course she was right...as usual. I love the support this I gives my back...
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SOrlan
from Idaho
Gender:Female
Verified Purchase:Yes
We've owned our Tuft & Needle mattress since 2013 and were ready for something a little softer. Instead of buying a new mattress, we added the topper to the one we own and we love it! It doesn't add too much bulk and it stays in place.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: PORSHIA
Verified Purchase:Yes
Terrible. The topper moved around and our fitted sheet is constantly rolling up because of it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 23, 2021
Hi there. We're sorry to hear the topper hasn't been so comfortable and appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Liz C
from New Mexico
Gender:Female
Verified Purchase:Yes
So happy with this purchase. It has made such a difference to my night-time comfort during pregnancy and transitioning to side-sleeping. It stays put under our fitted sheet and maintains even support. It did have quite a strong smell when it came out of the packaging, but dissipated fairly quickly once rolled out to air.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Surprisingly Effective
on May 29, 2023
Posted by: DobieKat
from New England
Gender:Female
I have owned my topper for two weeks, and have slept on it for 11 days. I wasn’t sure if a 2” topper would be enough, but it is actually perfect. To those of you who are chemically sensitive, as am I, the topper does emit an odor at first. I allowed it to off gas for 3 days before putting it on my bed, and covered it with a wool mattress protector and sheets. I did detect a slight odor for 2 night, but it is completely gone now, even when I put my nose right on it. The company does say that there will be some odor at first. I slept on a natural latex topper from a well-known purveyor of organic products, and that never lost its bothersome smell. All in all, I am sleeping more comfortably with way fewer aches and pains, and am completely satisfied.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle