Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,165 Reviews)
Rating breakdown 1,165 reviews
5 Stars
745
4 Stars
203
3 Stars
97
2 Stars
85
1 Star
35
84%of customers recommend this product.
(
410 out of
490)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Customer Rating
5
Mattress purchased online
on November 12, 2025
Posted by: Bhagwattee M
I like the mattress.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Mattress
on December 2, 2025
Posted by: Sharon N
Love the product
Written by a customer while visiting Tuft & Needle
Posted by: browley
Verified Purchase:Yes
This topper has definitely added life to our old mattress! Good balance between firm and squish: takes the lumps out of side-sleeping but doesn’t feel like falling into quicksand when on your back. As other reviews have said, this topper has no straps so it WILL move around. Having to readjust every few days does not bother us, but worth noting for others.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Don't buy, save yourself
on February 22, 2026
Posted by: Swagal
from NY
Gender:Male
Too expansive for this poor condition topper
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Customer Service, February 23, 2026
Hi there, thank you so much for taking the time to review your topper, your feedback is very important to us. We are sorry to hear that the topper is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Nicely made - poor fit and bunches up
on March 11, 2026
Posted by: Juni87
Gender:Female
Bought this for a king size bed - it is well made and comfortable - well, most of the time it's comfortable. First issue was that it's slightly short for the bed - I've tried it in different directions but it's always short by about 3 inches. I figured that might just be due to packaging and gave it a shot - it's still too short and now it bunches up on itself and doesn't lie flat. When I change our sheets, I straighten/flatten everything and it's fine for a few days but then it bunches again. It's gotten to be very annoying and was not worth the price.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Customer Experience Team, March 12, 2026
Hi there, thank you for taking the time to review your topper. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. We hope this helps!
Written by a customer while visiting Tuft & Needle