Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
739
4 Stars
201
3 Stars
96
2 Stars
83
1 Star
34
84%of customers recommend this product.
(
407 out of
484)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Posted by: pats
from SC
Gender:Female
Verified Purchase:Yes
Amazing! Had to work with the mattress I owned, so adding this topper made it wonderful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CAHR
from Texas
Gender:Female
Verified Purchase:Yes
Although it added the softness we needed to ease pressure points it is really just too hot. Hoping to find a charity that will take it so we can get our money back. I wanted it to work but I can’t handle it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 29, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you've been sleeping warm with the topper. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great quality, materials, workmanship, but for oue situation.
on September 1, 2022
Posted by: SCW Critiques
Verified Purchase:Yes
The topper made our bed too high with too soft an edge, making if feel like I am falling out of bed.
This is not relaxing for an older guy.
This is not relaxing for an older guy.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 1, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not loving the mattress topper. If you would like to return it within the 100-night trial, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Jessica111
from Ct
Gender:Female
Verified Purchase:Yes
Honest truth, the first 3 nights or so are an adjustment. I was considering returning it because I was waking up stiff and in the middle of the night. Then suddenly, it’s like my body was ready to relax into this awesome topper. Never going back. 10/10 recommend .. just give yourself time to adjust
Written by a customer while visiting Tuft & Needle
Posted by: Cathy1
from Westchester
Gender:Female
Verified Purchase:Yes
Comfortable and safe! Not toxic
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
normally good product, received defective item
on September 22, 2022
Posted by: A & D
Verified Purchase:Yes
this topper does not stay on, we have not been able to use it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 23, 2022
Hi there! We are sorry to hear that your topper has been giving you some issues. We do back out topper with a warranty as well as a 100-Night Sleep Trial and our Customer Experience Team would be happy to guide you through your options. Feel free to reach out to us at 877-842-2586 or support@tuftandneedle.com and we'd be happy to assist.
Written by a customer while visiting Tuft & Needle
Posted by: KathleenD
Gender:Female
Verified Purchase:Yes
I would have rated this topper, five stars for comfort, but it loses two stars because it slides around and drives me absolutely nuts!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 7, 2022
Hi there! We are so sorry to hear the topper isn't staying still during the night. We'd be happy to share some troubleshooting tips or help you return through your 100-Night Sleep Trial if it is not a good fit. Feel free to reach out at 877-842-2586 or support@tuftandneedle.com and we'd be happy to assist however we can!
Written by a customer while visiting Tuft & Needle
Posted by: Sabr
from Los Angeles, Ca
Gender:Female
Verified Purchase:Yes
It's great for extra softness but it is WAY too hot. I ended up not using it because I was tossing and turning at night to avoid the heat. I put it on the pullout sofa and it's perfect for that since it's soft, thin, and flexible.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 7, 2022
Hi there! Thank you for your feedback. We're sorry it slept warm and are glad you were able to find another use for your Mattress Topper elsewhere in your home. You can always reach out to us at 877-842-2586 or support@tn.com if we can help out moving forward!
Written by a customer while visiting Tuft & Needle