Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
739
4 Stars
201
3 Stars
96
2 Stars
83
1 Star
34
84%of customers recommend this product.
(
407 out of
484)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Customer Rating
2
does NOT stay put
on July 8, 2022
Posted by: jhuang103
from chicago, il
Gender:Female
yes it’s comfortable but it slips a few inches every night and it looks so tacky! wish it had corner straps like other brands.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 8, 2022
Hi there! Thank you for reaching out. We're sorry to hear that you are not happy with the topper and that you're having trouble keeping it stationary. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to see how we can help or with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Anna Em
from Seattle, WA
Verified Purchase:Yes
This was the perfect affordable upgrade to our 6+ year old Tuft and Needle mattress. It is quite soft, but not so soft that it is uncomfortable. I'm one that prefers medium firmness and my spouse likes soft, so this was a great compromise for us both.
Written by a customer while visiting Tuft & Needle
Posted by: Great grandma
from Montana USA
Gender:Female
Verified Purchase:Yes
It is a very nice product, I am 94 years old and I found it difficult to turn over on it because it is so soft so I will be gifting it to someone else.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
You won’t be disappointed. Makes any mattress more comfortable.
on December 26, 2022
Posted by: R. Hancock
Gender:Female
Verified Purchase:Yes
We’ve been customers of T&N for years. Have purchased all sizes of the Original Mattress. Just recently added the topper to our guest room. My guests don’t want to leave now! Lol
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Nathan312
from Chicago
Gender:Male
Verified Purchase:Yes
Just what we were looking for. We have an existing foam mattress that is on the firmer side and this added the perfect amount of sink without sacrificing any support.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Connie185
from Boylston, MA
Gender:Female
Verified Purchase:Yes
This is a wonderful , extremely comfortable topper! We had a mattress that was firm but no cushioning, and this has made it so comfortable. My husband says he feels like he is being hugged 😊 And we chose tuft and needle because of the safety of the foam inside. I also have a foam mattress that I love.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sarah G1
from MI
Gender:Female
Verified Purchase:Yes
Very happy to have bought this. I sleep on a Japanese-style futon and needed just a little bit of extra padding to get the right amount of firmness. Everyone is different; I am pretty thin and have scoliosis, so I need firmness for my back but just enough padding for my hips. This topper helped me accomplish that.
It hasn't slid around for me, but I also have a tight fitted sheet and don't have a traditional mattress. Someone had mentioned a smell associated with this topper so I was worried because I am usually sensitive to those things. However, I have had it for months now and haven't noticed anything. This topper was worth the investment.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Furnace
on July 24, 2023
Posted by: The drisin
from Chauncey, ga
Gender:Female
My mattress topper helped COMPLETELY with the pain from my firm bed. The EXTREME problem with it is I live in the south. Sleeping on top of it is like sleeping on top of a firepit. I hoped the reviews I read about it were not true. They are true miserably true. It makes you miserably hot.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 25, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear our T&N Mattress Topper is a bit too hot for comfort, although we're glad it helped you sleep comfortably. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle