Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
739
4 Stars
201
3 Stars
96
2 Stars
83
1 Star
34
84%of customers recommend this product.
(
407 out of
484)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Posted by: CAGR
Verified Purchase:Yes
This is a brilliantly comfortable topper, unfortunately it slides off the matress too easily even with the "grippers."
Written by a customer while visiting Tuft & Needle
Posted by: Bobby G
Gender:Male
Verified Purchase:Yes
I have the original mattress and this topper made it even better! Only issue is it doesn’t stay in place.... constantly having to adjust it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Blanca
from Los Angeles
Gender:Female
Verified Purchase:Yes
Gripper on topper doesn’t work well on Tuft and Needle mattress. It slides on mattress and needs to be repositioned every morning.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 11, 2019
Hi there, thank you for taking the time to share your experience. We're sorry to hear about your frustration with the topper not staying in place. If you'd like to further troubleshoot or need help with a return, feel free to reach out directly at support@tn.com or 877-842-2586. In the mean time, we'll make sure to pass your feedback along to our product and quality assurance teams for consideration.
Written by a customer while visiting Tuft & Needle
Posted by: KatieKy
from Louisville KY
Gender:Female
Verified Purchase:Yes
Worked great for our daughters college dorm bed. The no slip feature was very helpful on their slick mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sandi M
from Arizona
Gender:Female
Verified Purchase:Yes
I wish I would’ve purchased this at the time I got my original tuft and needle mattress. Finally I’m much more comfortable. I was worried with the new ownership the topper would wreak of chemicals and not be as clean as the mattress. After a week of off gassing I think it’s awesome. ( I’m super sensitive) please keep them certi pure style clean.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: A Customer
from Portland, OR
Gender:Male
Verified Purchase:Yes
Adds softness but the added softness gives you a "sinking in" feeling. Also runs significantly warmer than the mattress, to the point of being uncomfortable.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 19, 2019
Hi there, thank you for taking time to write a review. We'll make sure your feedback is heard by our product team. If you need help with anything moving forward, please don't hesitate to reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Too soft for me, but great for husband, excellent service
on November 19, 2019
Posted by: Leslierae
from Idaho
Gender:Female
Verified Purchase:Yes
Excellent service, very well made, just too soft for me. My husband has the exact same topper thought and it is perfect for him. Just personal preference on firmness/softness. I returned mine and their customer services and refund was outstanding and prompt.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Heather C.
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
I absolutely love this topper. I wish I had purchased when I bought my mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle