Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Average customer rating
4.3
(1,160 Reviews)
Rating breakdown 1,160 reviews
5 Stars
744
4 Stars
202
3 Stars
96
2 Stars
84
1 Star
34
84%of customers recommend this product.
(
409 out of
486)
Customer Reviews for Tuft & Needle - Mattress Topper - Twin XL - Heather Gray
Posted by: Gene E.
from Jacksonville FL
Gender:Male
Verified Purchase:Yes
It made the firm Tuft & Needle mattress just soft enough for me but not too soft for my wife. I was concerned it would be too thick (2 inches) but it's not, it's just right.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleeper2004
Gender:Female
Verified Purchase:Yes
Great! We sleep so much better now.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Smells very moldy and old
on October 4, 2021
Posted by: Teee
from Massachusetts
Gender:Female
Couldn’t wait to try! But it smells so bad.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 6, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Would not recommend - moves around constantly
on October 17, 2021
Posted by: topperpurchaser
I wanted to love this mattress topper but unfortunately it doesn’t stay on the mattress and slides bedsheets off of the mattress as well. Makes for an uncomfortable sleep due to how much the topper slides. Would not recommend at all. If Tuft & Needle redesigns this, would suggest adding straps so it can stay securely to the bed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thank you for taking the time to share your feedback with us about the topper. We'll be sure to forward your thoughts along to our Product and Quality assurance teams. To help keep the mattresses in place, we recommend using an inexpensive mattress grip between the bed and the frame. We hope this helps! If you have any other questions or concerns, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Derek D
Gender:Male
Verified Purchase:Yes
I found the original mattress to be too stiff but the topper helped tremendously. Offers more cushion and improved support for my back and sides.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Just what my old hips needed!
on January 3, 2022
Posted by: JPete
from Vancouver, Washington
Gender:Female
This is a very comfortable solution for a too firm innerspring mattress. It's definitely improved my sleep quality. And there's no odor/off-gassing!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JKNY
from Upstate NY
Gender:Female
Verified Purchase:Yes
Extremely soft and comfortable, no chemical odor, perfect to top our firm latex mattress to relive pressure points on hip and sacrum.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Shadow
Verified Purchase:Yes
I'm 75 and was having hip pain on the side I usually sleep on. I happened to read the Good Housekeeping online review of this topper so I thought it's worth a try instead of buying a new mattress. After using it for a month, my hip pain is almost completely gone! Thank you for inventing this - it's great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle