Customer reviews from Tuft & Needle
Tuft & Needle - Original Foam Pillow - Standard - White
Average customer rating
4.4
(3,584 Reviews)
Rating breakdown 3,584 reviews
5 Stars
2,364
4 Stars
660
3 Stars
254
2 Stars
243
1 Star
63
80%of customers recommend this product.
(
641 out of
798)
Customer Reviews for Tuft & Needle - Original Foam Pillow - Standard - White
Posted by: Disappointed Grannie
from VA
Gender:Female
Verified Purchase:Yes
I was disappointed because for the cost of this pillow, I was expecting it to feel cool longer than a couple minutes. I was hoping to buy a 2nd one if I’d liked this one. This was not what I expected!! I’ve never paid this price for a pillow. I decided to keep it so I wouldn’t have to deal with the return process.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 23, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear our T&N Foam Pillow sleeps a bit hotter than you had hoped. Your insight is valuable as we strive to improve our products and we hope that it helps you sleep your best for years to come. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: JC76
Gender:Female
Verified Purchase:Yes
Neck hurts
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 28, 2023
Hi JC! Thank you for your candid feedback, we're sorry to hear our T&N Foam Pillow wasn't a good fit and caused you discomfort. We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: JPME
Verified Purchase:Yes
It was too soft and didn’t offer the support for us. Was expecting something that felt like their mattress in the form of a pillow.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 4, 2023
Hi there! Thank you for your feedback, we're sorry to hear our Foam Pillow wasn't what you were hoping for. Your insight is valuable as we strive to improve our products! We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: TreeMum
from Denver, CO
Gender:Female
Verified Purchase:Yes
I am a side and back sleeper. I have been looking for pillows that support my neck and I don’t have to fold and fight all night. These are them! They are so comfortable and I don’t wake up with a kinked neck
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleep deprived
Verified Purchase:Yes
This is a great pillow for people who sleep on their side!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Smjkelly
Verified Purchase:Yes
The best most comfortable pillow that I’ve ever slept on. I have 6 now.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Very different, but helped with lower back pain.
on September 29, 2023
Posted by: Ira B.
from Ventura County, CA
Gender:Male
Verified Purchase:Yes
Very different from any other pillow I’ve had over the years. It took about a month before it really felt comfortable. But, the lower back pain that I woke up with most every morning, after switching to your pillow, is almost completely gone.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: N Arizona
from Arizona
Gender:Male
Verified Purchase:Yes
Purchased a set 5 years ago and loved them as they gave great support through firm memory foam. Bought them again recently and it’s not the same quality. They are much heavier and more flimsy along with being a lot softer so it doesn’t provide the same support. I have had to fold a sheet over a couple of times and place under the pillow to get the height needed when head sinks into it. Overall it appears to just be cheaper made now which has made the quality suffer.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 27, 2023
Hi there! Thank you for your feedback, we're so sorry your new Foam Pillows weren't what you had hoped for. We back our products with a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle