Customer reviews from Tuft & Needle
Tuft & Needle - Original Foam Pillow - Standard - White
Average customer rating
4.4
(3,584 Reviews)
Rating breakdown 3,584 reviews
5 Stars
2,364
4 Stars
660
3 Stars
254
2 Stars
243
1 Star
63
80%of customers recommend this product.
(
641 out of
798)
Customer Reviews for Tuft & Needle - Original Foam Pillow - Standard - White
Posted by: N Arizona
from Arizona
Gender:Male
Verified Purchase:Yes
Purchased a set 5 years ago and loved them as they gave great support through firm memory foam. Bought them again recently and it’s not the same quality. They are much heavier and more flimsy along with being a lot softer so it doesn’t provide the same support. I have had to fold a sheet over a couple of times and place under the pillow to get the height needed when head sinks into it. Overall it appears to just be cheaper made now which has made the quality suffer.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 27, 2023
Hi there! Thank you for your feedback, we're so sorry your new Foam Pillows weren't what you had hoped for. We back our products with a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Trueblue78
from Texas
Gender:Female
Verified Purchase:Yes
Disappointed. These pillows were nothing like the pillows i was trying to replace. The ones i have are firmer. These ones are flat and caused me to have headaches every morning i used them. I ended up going back to the old ones.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi there! Thank you for your feedback, we're sorry to hear our Foam Pillow wasn't as firm as your previous set and caused you discomfort. We back our products with a 100-Night Sleep Trial & don't want you to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Yasir
from MI
Gender:Male
Verified Purchase:Yes
Excellent
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Amy Bzzzz
Gender:Female
Verified Purchase:Yes
Perfectly balanced
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Montnanan
from Western Montana
Gender:Female
Verified Purchase:Yes
I have never used a foam pillow before so these take some getting used to. They are heavy and dense and feel very comfortable initially nit in th middle of the night can feel almost too firm.
Written by a customer while visiting Tuft & Needle
Posted by: Mitzigb
Verified Purchase:Yes
Did you change the way you make these pillows? The first one I bought is great, these last 2 seem softer and they mush down too much.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi Mitzigb! Thank you for your feedback, we're sorry to hear our Foam Pillow wasn't as firm as your previous set and caused you discomfort. We back our products with a 100-Night Sleep Trial & don't want you to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Galen Creig
Verified Purchase:Yes
Certainly the most comfortable pillow I've ever had. Only thing that keeps me from rating 5 is I believe I'm sensing some compacting. Still, very, very comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: Bruce in PA
from Gettysburg, PA
Gender:Male
Verified Purchase:Yes
This pillow sleeps cool and is supportive—precisely as described. Its only drawback is its rather substantial weight—takes two hands to flip it over.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle