Denser and thicker than our old one, but I'm working with it
on February 6, 2022
Posted by: JDup
from Texas
Gender:Female
Verified Purchase:Yes
The one we received was firmer and denser with a higher loft than the one my husband bought 3-4 years ago. Another customer recommended removing the outer cover to improve the softness and that's been a big help for my smaller frame. Customer service has been prompt and helpful.
Written by a customer while visiting Tuft & Needle
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 10, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are disappointed in your pillow purchase and that you are finding it too thin. Please feel free to reach out to our team directly to troubleshoot any comfort issues or to start a return within the 100-night trial. You can reach us directly at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Smells a little bit like chemicals, I’m hoping it fades with time. So far it’s been getting better each time I wash the cover. It’s pretty comfortable.
Written by a customer while visiting Tuft & Needle